Author Topic: Reformat Computer  (Read 2460 times)

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Offline Geos1

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Reformat Computer
« on: February 25, 2013, 05:19:31 PM »
Hi - I've got some malware on my computer and i'm considering reformatting the drive. Would i just log in to my account to be able to download Pro again?

Offline Pondus

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Re: Reformat Computer
« Reply #1 on: February 25, 2013, 05:22:27 PM »
so you dont want our removal experts to try remove it before you consider doing that?

Offline Geos1

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Re: Reformat Computer
« Reply #2 on: February 25, 2013, 05:25:31 PM »
Sorry. New to this forum. What do you suggest?

Offline DavidR

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Re: Reformat Computer
« Reply #3 on: February 25, 2013, 05:26:33 PM »
Hi - I've got some malware on my computer and i'm considering reformatting the drive. Would i just log in to my account to be able to download Pro again?

No logging in to your account won't download Pro again, you will have to do that, install it, enter the license and then link it to your avast account.

So as suggested give the malware removal specialists a shot at it.

What is the problem, e.g. what malware name, file name and location ?
What program detects the malware ?
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 1909 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 20.6.2420 (build 20.6.5495.561) UI-1.0.541/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro

Offline DavidR

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Re: Reformat Computer
« Reply #4 on: February 25, 2013, 05:27:49 PM »
Sorry. New to this forum. What do you suggest?


Aside from the other information requested - This needs further analysis by a malware removal specialist:
Go to this topic http://forum.avast.com/index.php?topic=53253.0 for information on Logs to assist in cleaning malware. Use the information about getting and using the tools and attach the logs here, not in the LOGS topic.
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 1909 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 20.6.2420 (build 20.6.5495.561) UI-1.0.541/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro

Offline Pondus

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Re: Reformat Computer
« Reply #5 on: February 25, 2013, 05:28:11 PM »
start a new topic in the virus and worms forum section...
and in that topic you attach...not copy and paste the following logs

AdwCleaner
Malwarebytes
OTL
aswMBR

you find the how to guide here.   http://forum.avast.com/index.php?topic=53253.0

and the removal is absolutely free.  ;)



Offline Geos1

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Re: Reformat Computer
« Reply #6 on: February 25, 2013, 05:39:29 PM »
The malware is searchnu/Bandoo Media

Thanks for the suggestion to try the experts. It's a bit technical for a senior like me but i'll get my son & daughter-in-law on the case. They are much more savvy than i am.

Offline Pondus

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Re: Reformat Computer
« Reply #7 on: February 25, 2013, 06:15:14 PM »
Quote
The malware is searchnu/Bandoo Media
seems to be a simple browser hijacker....AdwCleaner will probably remove that

but still attach all the logs, so that the removal expert can check for any leftovers