I am new to avast. I just purchased the Internet Security for my dad who is having issues with his computer. He installed or downloaded 22find which causes pop ups and controls the home page. A few hours after purchase and running boot scans we tried to delete the files. When he opened his homepage it did not know where to go but then started up 22find again. We called tech support and they want us to pay $179 to fix the problem. We just purchased the two years worth of protection. So that brings me to three questions.
1. Has anyone else had to remove 22find malware before and can Avast do it?
2. Does purchasing Avast mean that my dad will always pay for tech support from Avast.
3. Does Avast do refunds?. I hope to not use this since I like Avast.