Author Topic: 030913-20311-01-GA.dmp  (Read 1862 times)

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cruiser

  • Guest
030913-20311-01-GA.dmp
« on: March 10, 2013, 02:57:12 AM »
Ever since I upgraded from version 7 to version 8 I keep getting BSOD.  I went through the removal procedure of Norton (this computer cam originally with Norton) and removed AVAST 8 and reinstalled the new version that came out a few days ago but I keep getting these BSOD.  I have Windows 7. Please help.

Offline Lisandro

  • Avast team
  • Certainly Bot
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  • Posts: 67185
Re: 030913-20311-01-GA.dmp
« Reply #1 on: March 10, 2013, 03:01:31 AM »
I've got two BSODs and did an installation from scratch to solve.

1. Download the latest version of avast! Uninstall Utility and save it.
2. Download the latest avast! version and save it.
3. (Optional) If you want, save your avast! settings for later restoration (Settings > Maintenance > Back up).
4. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
5. Run the avast! Uninstall Utility saved on 1 in Safe Mode. Boot after you've run it. Repeat this for any major avast! version you have ever installed/upgraded in your computer.
6. Install avast! using the setup saved on 2. Boot.
7. Register your free copy or add the license key for Pro. Or even upgrade your key from old versions.
8. Check and post the results. If, for any reason, you did not solve, try doing the step 3 in Safe Mode anyway.

Please, be patient, boot when it's said to boot...
The best things in life are free.

dikku

  • Guest
Re: 030913-20311-01-GA.dmp
« Reply #2 on: March 10, 2013, 08:17:32 AM »
my PC shuts down while playing game when using avast 8.0.1483 .|Avast s staff says its over heating but why doesn't my pc overheat and shut down when using v 7.0.1474.I thing my PC wants to go into BSOD and restart but due to game and BSOD i think the PC just shuts itself down to protect it...




Windows 8X64,Intel i3,Ati 5650,4 GB Ram,300 GB internal HDD