Unable to remove malware

[essexboy]

Any further problems before I tidy up ?

[Jaydonn]

Nope. Everything's running fine   

[essexboy]

Thanks for your forbearance in this, I will now be able to remove it faster 

Subject to no further problems   

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems 

Now the best part of the day ----- Your log now appears clean  :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset  System Restore points:

Run OTL and hit the cleanup button.  It will remove all the programmes we have used plus itself. 

We will now confirm that your hidden files are set to that, as some of the tools I use will change that

• Click Start.
• Open My Computer.
• Select the Tools menu and click Folder Options.
• Select the View Tab.
• Under the Hidden files and folders heading select Do not show hidden files and folders.
  
• Click Yes to confirm.
• Click OK.

Clear Restore Points

Go Start > All Programmes > Accessories > System tools
Right click Disc Cleanup and select run as administrator
When it pops up at the first prompt select OK after it has done some calculations the tabs will appear
Select More Options tab
Press Sytem Restore and Shadow Copies Cleanup button


Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes.

Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

If you use on-line banking then as an added layer of protection install Trusteer Rapport

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit

• Microsoft Windows Update

To learn more about how to protect yourself while on the internet read our little guide  How did I get infected in the first place ?Keep safe  :wave:

[Jaydonn]

Once again, thank you so much for the help. I'll take your suggested precautions to have better protection in the future.

[essexboy]

My pleasure 

[danieladdison]

In my personnel opinion you need to scan your PC with latest update Norton antivirus. Because it detects all kinds of virus and Malware, and repair all infected file. If you found any problem then you contact with norton online chat team at any time.

[essexboy]

In my personnel opinion you need to scan your PC with latest update Norton antivirus. Because it detects all kinds of virus and Malware, and repair all infected file. If you found any problem then you contact with norton online chat team at any time.

And that helps how or is this just some spam for Norton ?