Both ad pop-ups and web page redirecting

[wilkedj]

Running a Gateway Vista 64 bit/ Intel Q6600 quad core/ 6gb RAM
Been having issues with pop-up ads bottom right and "chitka" bottom left as well as misrouted links in Firefox (have IE but don't use)
Purchased Avast and applied fixes from Windows

Partially fixed pop-ups in bottom right (windows sometimes still appear but no text)

Installed Trojan Killer, found and removed 10 items of malware.

Still have issues with "chitka" and redirecting links.

Followed your instructions from "Topic: Logs to assist in cleaning malware"

Ran MBAM as advised from another post and that log is attached.

Ran ADW and the logs attached.

Still the same issues.

Ran OTL and those logs are attached (didn't hit run fix). Extras to follow.

That's as far as I've got.

[wilkedj]

 OTL Extras report attached.

[Pondus]

Ran OTL and those logs are attached (didn't hit run fix).

good.....as it would not have done anything.....the fix has to be created first, based on the log posted here. 


malware removers are notified, check back later today

[magna86]

Please download zoek.exe and save it to your desktop.

• Close any open browsers.
•   Temporarily disable your AntiVirus program. (If necessary)
  If you are unsure how to do this please read this or this Instruction.
  
  
  
  
• Double click on zoek.exe to run the tool .
  Please wait while the tool does not start...
  
  
  
• Copy the text present inside the code box below and paste it into the large window in the zoek tool:

Code: [Select]


resetIEproxy;
iedefaults;
firefoxlook;
chromelook;
filesrcm;
startupall;
resethosts;



• Click on Run script button
  Please wait until a logreport will open (this can be after reboot)
  
  
• Save notepad to your Desktop and attach here zoek-results.log
  
  Note: It will also create a log in the C:\ directory named "zoek-results.log"
  
  
  

*************************






> Check USB storage devices / removable drives


Download MCShield from one of the following links:

MyCity -  Official download link
Softpedija - Mirror download link

• Double click MCShield-Setup to install the application.
  
• Wait a few seconds to MCShield finish initial scan.

Recommendation to under General and Scanner tab you click on Defaults button to choose recommended options.

• Connect your USB storage devices to the computer one at a time. Scanning will be done automatically.

When all scanning is done, you need to attach a logreport that has made MCShield.

Start -> All Programs -> MCShield -> Logs

Attach here -> AllScans.txt

Explanation: USB storage devices are all the USB devices that get their own partition letter at connecting to the PC,
e.g. flash drives (thumb/pen drives, USB sticks), external HDDs, MP3/MP4 players, digital cameras,
memory cards (SD cards, Sony Memory Stick, MultiMedia Cards etc.), some mobile phones, some GPS navigation devices etc.

[wilkedj]

Zoek.exe run and log attached ( it did say it had errors when zoek.exe downloaded but eventually it did run)

McShield run and logs attached

[magna86]

Hi,

Please download fresh zoek.exe tool and delete old one.
Re-run zoek.exe as you did before but use ( paste ) this script;

Code: [Select]

IGNYUOK;a
IGNYUOK;z
C:\$RECYCLE.BIN\S-1-5-21-463463739-3983024456-406486669-1000\$IGNYUOK.exe;f
C:\$RECYCLE.BIN\S-1-5-21-463463739-3983024456-406486669-1000\$RGNYUOK.exe;f
C:\Users\DANIEL~1.WIL\AppData\Local\Temp\tmpF93A.exe;f
C:\Users\daniel.wilke\AppData\Local\Temp\tmpF93A.exe;f
resethosts;
autoclean;


Attach here fresh zoek-results.txt log.


*****************************


Re-run OTL.exe.

• Copy and paste the following text written inside of the quote box into the Custom Scans/Fixes box.
  
  

Code: [Select]


:commands
[resethosts]
[emptytemp]




• Then click the Run Fix button at the top.
  
• Let the program run unhindered; it will reboot the system when it is done and open notepad with logreport. Attach here that logreport.

[wilkedj]

Ok ran zoek and OTL and logs attached.

Note: I've downloaded zoek 6 times now and every time I try to run it I get the same dialogue box

AN ERROR HAS OCCURRED IN THE SCRIPT ON THIS PAGE
Line: 61
Char: 1
Error: Provider load failure
Code:0
URL: file:///C:/daniel~/.wil/AP:Data/local/temp/zoek.hta

I tell it to continue running script and paste in the code you gave me and nothing happens until I try to close it (after 30 minutes) and then it tells me its running and starts to execute. It does after this give me a message to reboot and produces the log.

[magna86]

Yeah ... bouth tools has failed to do some staff ...
We will use some higher power now.





> Download ComboFix from here and save it to your Desktop.
If you are unsure how ComboFix works please read this guide carefully.
note: ComboFix must be downloaded to your Desktop.

> Temporarily disable your AntiVirus program.
If you are unsure how to do this please read this or this Instruction.

How to disable avast:

• Right-click on the avast! icon in the lower right corner of the screen and choose Open Avast! User Interface.
  
• In the window that opens on the top right corner, click Settings.
  
• In a new window that opens, choose the option Troubleshooting, Uncheck Enable avast! self-defense, and click OK.
  
  
• Right-click on the avast! icon in the lower right corner of the screen and select avast! shield controls .
  
• In the menu that appears, choose Disable Permanently. When you are prompted to turn off security, click Yes.

Note: Do not forget to turn on this option after the cleaning.



> Run ComboFix. Click on I Agree!
ComboFix will check if there is a newer version of ComboFix available.
Click Yes if prompted to download.
ComboFix will display DISCLAIMER OF WARRANTY ON SOFTWARE.
Click Yes to allow ComboFix to continue.
If Recovery Console is not installed, ComboFix will offer download & installation.
Click Yes to allow ComboFix to install Recovery Console.
Note:Do not mouse-click Combofix's window while it is running.
If you see a message like "Illegal operation attempted on a registry key that has been marked for deletion" just restart computer once more.


> When the tool is finished, it will produce a log report for you. (typical location: C:\ComboFix.txt )
  Attach log reports ( ComboFix.txt) back to topic.

[wilkedj]

Ok ran Combo fix and log attached.

Question: Should I have disabled MBAM before I ran it? The instructions only said disable Avast so that's all I did.

[magna86]

Question: Should I have disabled MBAM before I ran it? The instructions only said disable Avast so that's all I did.

It does'n matter 


  Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
  
• Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next message.

*******************



Please, again delete old zoek.exe and download fresh copy:
zoek.exe
...and save it to your desktop.

• Close any open programs & browsers.
•   Temporarily disable your AntiVirus program. (If necessary)
  If you are unsure how to do this please read this or this Instruction.
  
  
  
  
• Double click on zoek.exe to run the tool .
  Please wait while the tool does not start...
  
  
  
• Copy the text present inside the code box below and paste it into the large window in the zoek tool:

Code: [Select]


firefoxlook;
chromelook;
resethosts;
CD "%windir%\system32\drivers\etc";b
TYPE hosts >>"%temp%\log.txt";b



• Click on Run script button
  Please wait until a logreport will open (this can be after reboot)
  
  
• Save notepad to your Desktop and attach here zoek-results.log
  
  Note: It will also create a log in the C:\ directory named "zoek-results.log"
  
  
  

*******************

> Let's run AntiRootkit tool...



Please download Malwarebytes AntiRootkit and save it to your desktop.
http://www.malwarebytes.org/products/mbar/

Full instructions how to use MBAR
http://www.bleepingcomputer.com/virus-removal/how-to-use-malwarebytes-anti-rootkit
    Please note: This is a beta version so please be sure to read the disclaimer and note of it.

• Unzip/unrar MBAR in a folder to your Desktop
• Open the folder where the contents were unzipped to run mbar.exe
  
  
• Click on Next > then on Update button to download fresh definitions.
  
• When database updates click Next
  
• In the following window ensure "Targets" scan for Drivers; Sectors; System are ticked. Then select "Scan button"
  
  
• If an infection/s are found ensure "Create Restore Point" is checked, then select the "Cleanup Button" to remove threats.
  Or if you are sure any entries should not be kept, just untick them. A list of infected files will be listed.
  
  
• The Clean up procedure will be Scheduled for process.
• When complete pop-up will show you. Select the Yes button and the system should re-boot to complete the cleaning process.
  

>> Please attach the two following logs from the mbar folder:

system-log.txt
and
mbar-log-year-month-day (hour-minute-second).txt.



******************************


How's your computer running now? Does 'chitka' gone?

[wilkedj]

Ok Magna. I really think there is something wrong with zoek.exe program. I downloaded yet again and exactly the same thing thing happened when I tried to run it,

Note: I've downloaded zoek 6 times now and every time I try to run it I get the same dialogue box

AN ERROR HAS OCCURRED IN THE SCRIPT ON THIS PAGE
Line: 61
Char: 1
Error: Provider load failure
Code:0
URL: file:///C:/daniel~/.wil/AP:Data/local/temp/zoek.hta

I tell it to continue running script and paste in the code you gave me and nothing happens until I try to close it (after 30 minutes) and then it tells me its running and starts to execute. This time at least it gave me a log without having to reboot.

Attached are the logs from JRT and zoek. I'll run the MBAM rootkit next and post.

[wilkedj]

Logs from malwarebytes antiroot scan attached.

[wilkedj]

Been cruising the internet for 30 minutes and pop-ups or "chitka" haven't appeared and all the links seem to be working.

Thanks again "you da man".

[magna86]

Hi,

I really think there is something wrong with zoek.exe program.

There's nothing wrong with zoek, but your system for to me unknown reasons zoek refuses (fails) to load some of his files and to execute them. 
Porhaps active AntiVirus / Firewall ?

Btw...

Been cruising the internet for 30 minutes and pop-ups or "chitka" haven't appeared and all the links seem to be working.

I know, CF has done what it was supposed to. 
We will remove used tools now,



It is necessary to uninstall ComboFix :

• Click Start (or ) then Run.
  
  
  On Windows7 or Vista you may use Start Search field if Run is not available.
  
  
• In the line of text type in (Copy) the following:

Code: [Select]

ComboFix /Uninstall

Note that there is a space between " ComboFix " and " /Uninstall " .

• then click OK (or press Enter ).

Wait for the uninstall process is complete.


-----------------------------------------




> Re-run OTL and click on CleanUp! button.

You will be asked to reboot the machine to finish the cleanup process, choose Yes.
After the reboot all the tools we used should be gone.
Note: Some more recently created tools may not yet be removed by OTL. Feel free to manually delete any tools it leaves behind.





-----------------------------------------

- Delete Malwarebytes AntiRootkit (drag&drop folder to recycle bin )
- Delete zoek.exe tool ( same as MBAR, just drug&drop to recycle )

-----------------------------------------



I recommended to keep Malwarebytes AntiMalware use MCShield if you will.
You may download MCShield from one of the following links:

MyCity -  Official download link
Softpedija - Mirror download link

It will prevent infection by computer via USB flash drive, mobile phone or any other memory card.
And not only will prevent infection, but it will immediately clean flash drive, memory card or external HDD.