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Author Topic: Malware infected computer  (Read 8990 times)

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Offline essexboy

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Re: Malware infected computer
« Reply #15 on: April 13, 2013, 04:05:11 PM »
Nope all this does is start windows in normal mode with no third party drivers so if it is them causing the problem windows should start OK
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Svengo42

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Re: Malware infected computer
« Reply #16 on: April 13, 2013, 04:43:44 PM »
I did what you recommended and will have her fiddle around on her computer today while I am at work. I will let you know how it goes when I get home (9pm est).
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Svengo42

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Re: Malware infected computer
« Reply #17 on: April 13, 2013, 05:18:07 PM »
She was able to play her game fine, but when she clicked on the internet (firefox logo on the toolbar) it did the load mouse thing again and she was forced to manually restart her computer (with the power button).
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Offline essexboy

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Re: Malware infected computer
« Reply #18 on: April 13, 2013, 06:12:13 PM »
Does she experience the same problem with IE ?
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Svengo42

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Re: Malware infected computer
« Reply #19 on: April 14, 2013, 05:17:10 AM »
She said that where it will let her play her game for a little while then freeze, it will freeze while she moves files or delete them, it freezes when on the internet. She also said that she tried to switch to safe mode and when she highlighted the option (after resetting her computer manually) and hit enter it would go to regular windows mode. I am wondering if it is possible that this may be a hardware issue.
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Offline essexboy

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Re: Malware infected computer
« Reply #20 on: April 14, 2013, 12:56:42 PM »
That would be my assessment as a lack of malware and random freezes are indicative of that

Has she yet tried the clean boot ?
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Svengo42

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Re: Malware infected computer
« Reply #21 on: April 14, 2013, 03:40:51 PM »
She hasnt tried a clean boot, but I wont lie, I have no clue what that even is...  :-\
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Offline essexboy

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Re: Malware infected computer
« Reply #22 on: April 14, 2013, 04:51:27 PM »
See my post 13
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Svengo42

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Re: Malware infected computer
« Reply #23 on: April 14, 2013, 04:58:42 PM »
Sorry about that ^.^ Yes, we did try that yesterday.
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Offline essexboy

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Re: Malware infected computer
« Reply #24 on: April 14, 2013, 05:00:19 PM »
And even with a clean boot the problems still occurred ?
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Svengo42

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Re: Malware infected computer
« Reply #25 on: April 15, 2013, 03:32:52 AM »
Yes it is. :\ I appreciate (and I know I've said this over and over again but its true) ALL the help you've given thus far.
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Offline essexboy

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Re: Malware infected computer
« Reply #26 on: April 15, 2013, 03:30:15 PM »
Hmm thinking back I had one like this the other day where there was a temporary folder with over a Gb of data in it

Clear Cache/Temp Files
Download TFC by OldTimer to your desktop
  • Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
  • It will close all programs when run, so make sure you have saved all your work before you begin.
  • Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two.  Let it run uninterrupted to completion.
  • Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.
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Svengo42

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Re: Malware infected computer
« Reply #27 on: April 15, 2013, 05:36:05 PM »
Ran the TFC and it still froze on her when she was playing a game. We rebooted the computer and switched it over to safe mode with networking, which did not load windows in safe mode, but regularly instead. I uninstalled the two games she had which freeze when she plays them (although before this problem started she had them on her computer and played them with no issues). I told her to test out her computer. Shes playing angry birds to see if it freezes during that. I have work so I wont reply with the results until later this evening.
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Offline essexboy

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Re: Malware infected computer
« Reply #28 on: April 15, 2013, 07:33:30 PM »
OK when OTL and TFC run their fixes they will stop all running processes
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Svengo42

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Re: Malware infected computer
« Reply #29 on: April 16, 2013, 01:33:54 AM »
Should I run the OTL again? She said her computer still freezes when she tries to move documents (shes trying to move them to an external hard drive to save them just in case), when shes on the internet, and when she is playing games. She said this happened many times today and she had to reset her computer manually about 20 times or so.
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