Outlook 2002 Issue

[Wannabe IT Chick]

We've been having problems sending email today.

I finally tracked it down to the Outlook/Exchange feature in Avast. (Once I turned it off, our email zoomed out of here!)  After our email was sent, I went back into avast to turn the Outlook provider back on.  When I did, I got the provider is waiting for a subsytem error that so many else have received.  I went in and removed the Avast plug in from the Disabled Items list in Outlook.

Now, I'm getting this error (Task 'latd.com - Sending' reported error (0x80042109) : 'Outlook is unable to connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).').  This is the first time I've gotten this error and I got it right after removing the plug in from the Disabled Items list. 

Outlook 2002 SP3 on XP Pro SP2. 

Any ideas would be greatly appreciated.

[Lisandro]

What email client are you using?
Are you sending out secure email (SSL or TLS)?
Is ashMaiSv.exe allowed to connect into your firewall settings?

[Wannabe IT Chick]

1) Outlook 2002
2) No secure email
3) I have no idea what ashMaiSv.exe is.  I doubt we have a firewall.

Also -- one more thing I did notice, Internet Mail is scanning our email.  I thought the Outlook/Exchange provider should be doing that?

[Vlk]

It is doing that, but only if it is running.
Does disabling the "Internet Mail" provider solve the problem?

[Wannabe IT Chick]

No.  It didn't make a difference yesterday.

It seems to be working fine for now *knocks wood*.  I thought Outlook/Exchange was supposed to protect my Outlook email... why is Internet Mail scanning it? Do I even need to have O/E turned on?

[Vlk]

That is the question, indeed... why was Internet Mail picking it up if the Outlook/Exchange provider was running.
This is not the way it usually works (the Outlook/Exchange shield normally disables Internet Mail in the context of the Outlook process).

[Wannabe IT Chick]

So... should I worry or not?   

Right now, I'm not worried.  It appears that avast is scanning our email just fine without the Outlook/Exchange provider turned on.

[Vlk]

...and as soon as you enable the Outlook/Exchange provider, problems start to happen?

[Wannabe IT Chick]

I just turned it back on and it seems to be working now.  ?  It was causing the problems yesterday.

Gremlins.  Must be internet gremlins.