PUP.bProtector sorted?

[essexboy]

When you removed Firefox did you fully uninstall ? http://support.mozilla.org/en-US/kb/uninstall-firefox-from-your-computer

[captainarchive]

I didn't do it using the method described in your link. I went into the Mozilla file on the C Drive in the 'programmes' folder and used the uninstall wizard in mozzilla folder.

[essexboy]

Aye but to remove it fully you need to ensure all has gone.  Once you followed those steps is it now working ?

[captainarchive]

Hi I followed those instruction and re-installed FFox and it a-OK now. I'm having problems with explorer though. When I launch explorer it goes to the home page if I do a search, for example, and click on a search link a new page opens but it's blank. I tried to uninstall explorer but it won't let me it keeps telling me i need permission from 'TrustedInstaller'


thanks for all your help by the way. I realise I haven't properly thanks you. I don't know where my manners are.

[essexboy]

Try IE10 http://windows.microsoft.com/en-gb/internet-explorer/ie-10-worldwide-languages

[captainarchive]

"C:\Windows\TEMP\Leq8I7l9.exe.part could not be saved, because the source file could not be read.

Try again later, or contact the server administrator."

[captainarchive]

"Internet Explorer did not finish installing

Set up can't continue because a more recent version of Internet Explorer is installed on your computer"

[essexboy]

Could you check in your programmes and features to see what IE the system thinks you have

[captainarchive]

Hi. I can't see it listed in programme and features

[essexboy]

OTL thinks you have 9 Internet Explorer (Version = 9.10.9200.16540)


OK Go Start > All Programs > Accessories
Right click command prompt and select run as administrator
In the black box that opens type in the following and press enter :

sfc /scannow

Once done reboot and try IE again

[captainarchive]

The scan showed no integrity violations.

Now when I open explorer it won't let go anywhere from the home page but if I go into settings and 'in private browsing' this opens in a new window. There's two links 'Learn more about InPrivate Browsing' and 'Read the Internet Explorer privacy statement online'. If I click on the latter it goes to a blank page and I can't move from there. If I click the former I can go to a window web page 'Browse the Web' which allows me to go to my homepage and surf the web as normal.

[essexboy]

Could you reset IE9 to defaults please, details here http://support.microsoft.com/kb/318378

[captainarchive]

That seems to have sorted it. IE is working as it should be. In fact my laptop is behaving itself now. I just did a MWBYts and SASW scan and no threats or tracking cookies detected. Things also seem to be running faster as well. A big big thank you.

[essexboy]

Subject to no further problems   

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems 

Now the best part of the day ----- Your log now appears clean  :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset  System Restore points:

Run AdwCleaner and select uninstall

Remove ComboFix

• Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
  
• In the Run box, type in ComboFix /Uninstall
   (Notice the space between the "x" and "/")
  then click OK
  
  
  
  
• Follow the prompts on the screen
• A message should appear confirming that ComboFix was uninstalled

Run OTL and hit the cleanup button.  It will remove all the programmes we have used plus itself. 

Clear Restore Points

Go Start > All Programmes > Accessories > System tools
Right click Disc Cleanup and select run as administrator
When it pops up at the first prompt select OK after it has done some calculations the tabs will appear
Select More Options tab
Press Sytem Restore and Shadow Copies Cleanup button



: Keep Java Updated :

WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article and this article.
I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes.

Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

If you use on-line banking then as an added layer of protection install Trusteer Rapport

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit

• Microsoft Windows Update

To learn more about how to protect yourself while on the internet read our little guide  How did I get infected in the first place ?Keep safe  :wave:

[captainarchive]

Hi thanks. I've done all that now

thanks again.