« previous next »
Pages: [1]   Go Down

Author Topic: How long is it supposed to take for avast to respond to a support request SOLVED  (Read 3229 times)

0 Members and 1 Guest are viewing this topic.

websave

  • Guest
How long is it supposed to take for avast to respond to a support request SOLVED
« on: May 17, 2013, 05:46:29 PM »
Starting to wonder after sending it on Tuesday 14th and no replies. Maybe it did not send...am I supposed to receive an email from avast that tells me they received it?  ???

Sorry..made a typo. :P
« Last Edit: May 22, 2013, 03:46:37 AM by websave »
Logged

Offline Para-Noid

  • Avast Evangelist
  • Starting Graphoman
  • ***
  • Posts: 6700
  • Trust only what you test yourself!
Re: How long is it supposed to take for avast to respond to a support request?
« Reply #1 on: May 17, 2013, 07:56:01 PM »
1) There has been no "17th" on a Tuesday this year...so far.
2) Have you tried to re-send your support ticket.
3) As far as I know avast does send an email reply.
Logged
Dell Inspiron, Win10x64--HP Envy Win10x64--Both systems Avast Free v17.9.2322, Comodo Firewall v8.2 w/D+, MalwareBytes v3.0, OpenDNS, Super Anti-Spyware, Spyware Blaster, MCShield, Unchecky, Vivaldi Browser and, various browser security tools.

"Look before you leap!" Use online scanners before you click on any link.

tommytinkroom

  • Guest
Re: How long is it supposed to take for avast to respond to a support request?
« Reply #2 on: May 17, 2013, 08:36:51 PM »
Quote from: websave on May 17, 2013, 05:46:29 PM
Starting to wonder after sending it on Tuesday 17th and no replies. Maybe it did not send...am I supposed to receive an email from avast that tells me they received it?  ???

Don't hold your breath.I sent a support ticket on May 4th and never got a reply,
seems to me this service is non existent.
« Last Edit: May 17, 2013, 10:00:02 PM by tommytinkroom »
Logged

websave

  • Guest
Re: How long is it supposed to take for avast to respond to a support request?
« Reply #3 on: May 18, 2013, 04:27:04 AM »
Great anti-virus with no support? :(
Logged

websave

  • Guest
Re: How long is it supposed to take for avast to respond to a support request?
« Reply #4 on: May 18, 2013, 04:27:34 AM »
[REMOVED]
« Last Edit: May 22, 2013, 03:32:57 AM by websave »
Logged

tommytinkroom

  • Guest
Re: How long is it supposed to take for avast to respond to a support request?
« Reply #5 on: May 18, 2013, 09:40:39 AM »
Quote from: websave on May 18, 2013, 04:27:34 AM
I should re-send but set to "Emergency".  ;)

I think you'll find it won't make any difference.
Logged

websave

  • Guest
Re: How long is it supposed to take for avast to respond to a support request?
« Reply #6 on: May 22, 2013, 03:34:15 AM »
Never mind, setting it to emergency would not be possible anymore and would be a stupid decision. I think the reason why it did not send was because they were updating the support system. I re-sent using their new support thingy and I like the interface.  :)

Thank you, tommytinkroom.
Logged
Pages: [1]   Go Up
« previous next »