Thank you for responding Bob.
I don't know if you can help. My avast internet security suite's renewal date is a few days away and I've been trying to complete the renewal process but am experiencing problems. I presently have the $39.99 package that provides for 3 computers. I discovered on my avast program that they offer a $29.99 package for one computer and that is all I need. For some reason they don't seem to make this option available on other pages on their site where they display the different packages they offer. Anyway, after making the purchase with my credit card I never received any response from avast in the form of a receipt or license number or anything, nor did the purchase register with my credit card account.
I telephoned avast for help but they directed me to submit a ticket and that is proving to be a rather inefficient.
Any suggestions?