Cannot send location (Google)

[Franz Ferdinand]

Hello,
if I try trace the phone I get this error:



What is to be enabled to make online tracing work?

[Werner]

Hello,
I suppose you already  executed "Fix connection problems" in Anti-Theft -> avast! Account
further diagnosis on my end is hardly possible without direct access to the device.

But - I have some hints for you:
- disconnect from the online account and reconnect from within Anti-Theft (Anti-Theft -> avast! Account)
- try to connect through different internet connections (other WiFi's for example)
- make sure you have the latest Version of avast! Mobile Security and Anti-Theft installed.
- if you can't manage to connect  to the online account it's not /that/ bad. In case of emergency - when the phone gets lost - I would recommend using SMS commands anyway. They are much more reliable and work even without internet access.

SMS commands and how to use them are explained in our manual:
http://files.avast.com/files/documentation/mobile-security-user-guide-en.pdf
give it a try - it's short and easy to understand.

I also experience some commands not going through on my private device. If I try a day or an hour later - it works. The problem isn't on your, or our side.
It's Google Cloud to Device Messaging - a service provided by google that we use to communicate with the installation.
Sometimes the command messages don't make it to the device and the command just times out. Or the command message arrives at the device, the command is executed - but the return message (confirming the reception) doesn't arrive at the server.
It's actually a google problem - we can hardly improve this.

regards,
Werner

[Franz Ferdinand]

Hello for now I already have Avast uninstlled till the GCM problems and the solutions will be explained from Avast. (I saw this problem having more AVast users) so I cannot furthermore experiment with this.

- disconnect from the online account and reconnect from within Anti-Theft (Anti-Theft -> avast! Account)
- try to connect through different internet connections (other WiFi's for example)
- make sure you have the latest Version of avast! Mobile Security and Anti-Theft installed.
- if you can't manage to connect  to the online account it's not /that/ bad. In case of emergency - when the phone gets lost - I would recommend using SMS commands anyway. They are much more reliable and work even without internet access.

If I remember all of these steps I tried, including completely uninstalling/reinstalling Avast Mobile Security, disconnecting from Avast account, disconnecting/reconnecting Google accounts, uninstalling/reinstalling Google Play Services (making sure all Google services depending on google account are linked and functional). At the end I ended in situation not being able to even reconnect to Avast online account so any interaction with phone was impossible. Due to this I uninstalled AMS. Possibly if there will find a solution please let me know and I will try again.