Please help, got stuck with a Trojan and a rootkit

[essexboy]

I'm baaaack

Yep let me know the result as we will have a big download for you to do soon..... SP3

[Jackiee]

I'm sorry, couldn't get to see the post earlier. :$
And I'm all ready for trustworthy instructions.

As for the computer performance,

IE is still slow that I had to end the process manually the first time it launched.
But I don't care much about it as long as the machine's clean. Maybe it's the connection or my RAMs in need for an upgrade, but hopefully not because of some malware running its processes in the background.

No more alerts have shown up, neither of the firewalls nor from avast (except for being updated).

" thumbs.db " has vanished from the desktop.

I think everything else is ok.

And here I am, ready for today's work.

[essexboy]

OK first we will try it the easy way

Go to windows updates and see if you are offered SP3 if so accept it

Microsoft Windows Update

If not let me know and I will give the direct download

[Jackiee]

one question please,
is it safe to go onto the internet with some other equipment hooked to the same router?
Or it could act as a bridge for the infection to pass to other devices?

Also 3 or 4 toolbars in IE browser went black while one other toolbar went transparent that I can see the desktop through it.

[essexboy]

That is a lot of toolbars .. Do you need them all ?

Do you mean a second computer/phone using the router ?  If so no problem

[Jackiee]

Avast toolbar is the transparent one, while the others being the menu bar, the favourites and bookmarks bar, and that last bar with tools, home . print menues.

If any of these is unneccessary, then no need for them. Exept for the favourites and history which I do need frequently.

And yes I mean other tablets, receivers and stuff like that, is it dangerous?

[Jackiee]

Microsoft wants me to install activeX control so as to view their website...is it safe?
shall I install it? or I'd search in the windows update center in "start" menu instead?

[essexboy]

Allow the active x as your current one is a tad old

There is no problem with the other devices using the router, one thing we have not yet done is clear any remaining adware.  We will do that once the rest is done.  That may ease the connection problems

[Jackiee]

installed... then shall I choose custom or express?

[essexboy]

Go for custom

[Jackiee]

I picked custom and it kept checking for ages, more than 40 minutes maybe an hour.
I tried to close it but it wouldn't close, ended the process and started all over again.

Is there another way to go?

[essexboy]

When was the last time that you updated windows ?

Lets check there is no adware remaining and I will give the direct link to SP3

CLEAR THE BAD TOOLBARS

Download AdwCleaner from here to your desktop
Run AdwCleaner and select Delete



Once done it will ask to reboot, allow this
On reboot a log will be produced please attach that


SP3 Download   http://www.microsoft.com/en-gb/download/details.aspx?id=24

[Jackiee]

I beilive I hadn't attempted to update the windows till last year.
When I downloaded SP3 last year, some problem appeared with the internet connection that I couldn't run the web browser.

I contacted my internet provider and he claimed it was because of updating a non-purchased (OEM) copy of windows.
So, I restored the computer to a point before the the SP3 download and everything seemed to be resolved.

But since then I never thought of making any more updates. Actually, I got afraid of it.

[essexboy]

I contacted my internet provider and he claimed it was because of updating a non-purchased (OEM) copy of windows.
So, I restored the computer to a point before the the SP3 download and everything seemed to be resolved.

He is talking out of his posterior to put it mildly

[Jackiee]

yep, and maybe I was ignorant enough to believe him...

So, this is the Adwcleaner log.
Sorry for the delay, but browsing was even slower that I rebooted twice.