Author Topic: Avast Uninstall Utility doesn't work 100%  (Read 10039 times)

0 Members and 1 Guest are viewing this topic.

vista

  • Guest
Avast Uninstall Utility doesn't work 100%
« on: July 02, 2013, 05:23:33 PM »
http://www.avast.com/uninstall-utility

After Add/Remove programs I tried this in Safe Mode. The typical folder you install Avast in is C:\Program Files\AVAST. This and everything inside it gets deleted by the utility. I still have at least another Avast related folder C:\ProgramData\AVAST Software (which is empty) but still exists - do I point the Utility to this folder to then remove it or do it manually with Windows Explorer?

Plus when I search for "avast" in the registry using regedit.exe there's load of avast entries left and some alwil (maybe from an older version) - I have to F3 (find next) through the entries... The utility isn't that useful?

Is there a method of searching all the entries in one go with a specified string and listing them or do I need a third party registry tool for that?

Offline JuninhoSlo

  • Avast Evangelist
  • Advanced Poster
  • ***
  • Posts: 849
Re: Avast Uninstall Utility doesn't work 100%
« Reply #1 on: July 02, 2013, 05:34:53 PM »
Well you can try Avast-Cleanup Tool made by Avast member Rejzor. :P

http://my.opera.com/rejzor/blog/2013/02/01/avast-cleanup-tool

Offline CraigB

  • Avast Überevangelist
  • Serious Graphoman
  • *****
  • Posts: 11239
  • No support PM's thanks
Re: Avast Uninstall Utility doesn't work 100%
« Reply #2 on: July 02, 2013, 05:37:02 PM »
Yes run RejZoR's tool as it removes much more :)

vista

  • Guest
Re: Avast Uninstall Utility doesn't work 100%
« Reply #3 on: July 02, 2013, 05:47:02 PM »
Thanks, will it matter that much if I just use Add/Remove programs uninstaller, reboot, Avast Uninstall Utility in safe mode, reboot? My installation of 7.x free stopped talking and I thought upgrading to 8 free might fix it but it did not. I'm intending to do a clean install of 7.0.1474 free and when I'm bored of the GUI upgrade to 8 free. I'm still a big fan of 7.x interface and design! I hope using this "Cleanup Tool" might make the talking come back? Yes the Sounds settings are all ticked and the Volume is not muted...

Arnold72

  • Guest
Re: Avast Uninstall Utility doesn't work 100%
« Reply #4 on: July 02, 2013, 05:55:17 PM »
I had never used rejzors tool,but the avast uninstall utility is absolutely useless.
It leaves a ton of crap still on your system and even leaves a running task in your task scheduler.(EM UPDATE).
I found bits and pieces all over the place and even in windows start up.

Offline CraigB

  • Avast Überevangelist
  • Serious Graphoman
  • *****
  • Posts: 11239
  • No support PM's thanks
Re: Avast Uninstall Utility doesn't work 100%
« Reply #5 on: July 02, 2013, 06:05:50 PM »
If you still have any alwil files left laying around you can delete those, it's the old folder/file name from version 5 and earlier.

Offline avast@@dvantage77.com

  • J.R. Guthrie - avast! Sales and Support Specialist
  • Avast Reseller
  • Advanced Poster
  • *
  • Posts: 736
  • the only avast! Distributor & Platinum Reseller
    • Advantage Micro Corporation
Re: Avast Uninstall Utility doesn't work 100%
« Reply #6 on: July 02, 2013, 07:37:01 PM »
Here is what we do, after selling A/V for 30 years.  Read the whole document, before you proceed:

When all else fails, discovery and removal of antivirus leftovers!

02-16-2012
By J.R. Guthrie

Antivirus software is the most invasive application we will ever install on our systems.  Even when the products are properly removed by “Add/Remove Programs”, pieces of code are ALWAYS left behind, and these leftovers can and do conflict with the current antivirus products installed in your system.  This situation has occurred throughout my entire career, and is effected by most antivirus vendors (Symantec, Norton, and McAfee just to tag a few.)  These symptoms range from no Internet access, system errors, revolving “boot looping”, and the dreaded Microsoft BSOD (blue screen of death)  Windows XP appears to be much more susceptible to trouble when upgrading your antivirus.  Where Windows 7 will let avast! 6 install over avast! 4 with almost never an issue (but highly NOT recommended)
 
Recovery from the A/V process gone awry:
 
It’s easy to know what antivirus software has been on your computer when you are the guy that loaded it.  What about when you inherit system support on computers that you do not know what was installed prior.  This is where the discovery and removal process for anti-virus leftovers will save you time and grief in getting systems back to par!
 
This particular process is specific to avast! 6 upgrading over an avast! 4 or avast! 5 installation, however it also applies to other antivirus vendors as well. I have been through this process, removing avast! 4.8, then removing avast! 6 with the uninstaller, and then having to use the removal tool for other A/V vendors that had previously been installed. If you look in your “Program Files” directory, you can find leftover directories of every antivirus / program that was loaded on the system. Microsoft leaves these directories in case you use the “system restore” function, where you go back in time to when one of these programs was still installed and functional.  This prevents a system restore from crashing your system due to missing directories / programs.  Once identified, I used those vendors uninstallers, and have had sporadic success. The last resort is: “WHEN ALL ELSE FAILS” procedure at the end of this article.  Hopefully you won’t have to go there. Here is a most comprehensive list of uninstallers at SingularLabs.
 
Almost every A/V is here:
 
http://singularlabs.com/uninstallers/security-software/
 
This REMOVAL process is specific to avast! 6 upgrading over an avast! 4 or avast! 5 installation (also use when upgrading avast! Free to avast! Pro)
 
1)            Remove all avast!  versions as well as any other A/V programs from add/remove programs in control panel.
 
2)            Download the latest version of avast! Uninstall Utility (aswclear.exe) and save it on your desktop.
 
http://files.avast.com/files/eng/aswclear.exe
 
3)            Start Windows in Safe Mode (F8 key before Windows splash screen on a reboot)
 
4)            Open (execute) the uninstall utility aswclear.exe
 
5)            Choose which version of avast! to uninstall. This process will be repeated for each avast! version (4, 5, and 6)  So let’s assume we had all 3 versions of avast! installed at some point. So we choose version 4.8 and proceed.
 
6)            If you installed avast! in a different folder than the default, browse for it. (Note: Be careful! The content of any folder you choose will be deleted!)
 
7)          Click REMOVE, close aswclear, and open aswclear, and remove avast! 5, and repeat this process for all versions of avast
 
8)          Restart your computer
 
The “WHEN ALL ELSE FAILS” procedure to “scrape” all of avast! remnants from a computer system (AKA Pete Scrape) using the avast! example:
 
1) Add remove programs, remove avast!, restart.
 
2) Go to safe mode, use avast! removal tool, select avast! version #, restart, and repeat for every avast version ever loaded on that system
 
3) In Local disk C:, ProgramFiles, delete “avast” and “Alwil” directories if there. Look here for the other A/V vendors, that you will also have to deal with on a similar basis
 
4) In C:\Windows\temp, remove all.
 
5) Start, run, type “%temp%” and remove all.
 
6) Do a Windows search on all hard disks for instances of “avast” and “Alwil” and delete all.
 
7) Start, run, type “regedit” (Windows key + R). Under Hkey, current user, software, and remove “avast” and “Alwil”, then under Hkey, local machine, software,  and remove “avast” and “Alwil” (This is specific to Windows XP)
 
8) Use CCleaner to remove the rest of any avast! orphaned registry remnants, and restart.
 
9) Install avast! and reboot!
 
10) Usually, good luck at this point.  And you can substitute other manufacturers products into this script.  Remember, registry hacking is always risky, so always have a backup before you proceed.  It’s kinda like the acknowledgement checkbox in LSPfix, “I know what I’m doing, or, I like to reinstall my operating system”
 
http://advantage77.com/blog/2012/02/16/when-all-else-fails-discovery-and-removal-of-antivirus-leftovers/



Sincerely,
 
J.R. "AutoSandbox Guy" Guthrie

"At this point in time, the Internet should be regarded as an Enemy Weapons System!"

Sincerely,
 
J.R. "AutoSandbox Guy" Guthrie

"At this point in time, the Internet should be regarded as an Enemy Weapons System!"

vista

  • Guest
Re: Avast Uninstall Utility doesn't work 100%
« Reply #7 on: July 03, 2013, 01:03:08 PM »
5)            Choose which version of avast! to uninstall. This process will be repeated for each avast! version (4, 5, and 6)  So let’s assume we had all 3 versions of avast! installed at some point. So we choose version 4.8 and proceed.
 
6)            If you installed avast! in a different folder than the default, browse for it. (Note: Be careful! The content of any folder you choose will be deleted!)

Suppose I want to delete all remnants of Avast 7 and then Avast 8:
If you select Avast 7 and browse to C:\Program Files\AVAST that folder gets deleted. How then do I select for Avast 8 if C:\Program Files\AVAST folder doesn't exist anymore?

P.S. I had the uninstall utility aswclear.exe in my Downloads folder, I ran it in safe mode and rebooted and it's gone from Downloads - does it get deleted after use? Saving to the desktop isn't a must; just convenience - it makes no difference?

Offline CraigB

  • Avast Überevangelist
  • Serious Graphoman
  • *****
  • Posts: 11239
  • No support PM's thanks
Re: Avast Uninstall Utility doesn't work 100%
« Reply #8 on: July 03, 2013, 01:16:01 PM »
I've never used the tool to browse for a folder, I just run it for the version needed to remove and it will find the contents and remove them, all you should be left with is two empty parent folders in Program files and Program Data which you can right click and delete.

Note that you also don't have to boot to safe mode manually, once you run the tool it will ask for your permission and do it automatically.

I would still suggest to run RejZoR's tool as it finds and removes much more from the registry than the aswclear tool.

Without running RejZoR's tool you will fine at least 10 or more entries in the registry if you perform a search for Avast.
« Last Edit: July 03, 2013, 01:22:28 PM by craigb »

iroc9555

  • Guest
Re: Avast Uninstall Utility doesn't work 100%
« Reply #9 on: July 03, 2013, 03:10:13 PM »
... Suppose I want to delete all remnants of Avast 7 and then Avast 8:
If you select Avast 7 and browse to C:\Program Files\AVAST that folder gets deleted. How then do I select for Avast 8 if C:\Program Files\AVAST folder doesn't exist anymore?

P.S. I had the uninstall utility aswclear.exe in my Downloads folder, I ran it in safe mode and rebooted and it's gone from Downloads - does it get deleted after use? ...

Like craigb said it is not necessary to use the program path in aswclear.exe. That settings is in case you installed Avast! in a different location than usual.

Yes it is designed to remove itself. It is a good idea to have a spare. Keep in mind that when a new Avast! version is released, aswclear.exe can and will be upgraded for that version.