Author Topic: What the heck do I do now?  (Read 2502 times)

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sccgrad

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What the heck do I do now?
« on: July 17, 2013, 11:16:23 PM »
I was having issues with some random ads that pop up every time I open my browser, i can close the ads with no problem, but when I refresh the page or go to a new website they come right back.  Also my Shockwave Flash keeps crashing constantly, and my mouse keeps randomly clicking on stuff I didn't tell it to, and my windows randomly close of their own accord.  I ran a virus scan during which avast found a trojan and a malware, and moved them to the chest.  I keep seeing that the virus chest is supposed to keep the viruses locked up where they can't harm your computer, but I'm still having the same problems I was before.  What do I do now? I can't find any options to clean, only delete.  If I delete it with it completely remove the virus from my computer, or just out of the chest?

Ps.  Wth is the point of the chest anyway?  If your computer has a virus it needs to go, either by cleaning it or deleting it, not be stored on your computer.  It's just stupid to keep a virus hanging around.  That's like begging for someone to throw your computer on the ground and beat it to smithereens with a baseball bat .  It'd have the same effect either way...

Offline essexboy

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Re: What the heck do I do now?
« Reply #1 on: July 17, 2013, 11:18:28 PM »
Hi there it sounds like adware from a rogue toolbar or extension

Follow the steps here http://forum.avast.com/index.php?topic=53253.0

Then attach the logs in this thread and we will sort it for you

Offline Pondus

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Re: What the heck do I do now?
« Reply #2 on: July 17, 2013, 11:35:55 PM »
Quote
Ps.  Wth is the point of the chest anyway?  If your computer has a virus it needs to go, either by cleaning it or deleting it, not be stored on your computer.  It's just stupid to keep a virus hanging around.  That's like begging for someone to throw your computer on the ground and beat it to smithereens with a baseball bat .  It'd have the same effect either way...

after you have followed essexboys advice....read and learn

Clean, Quarantine, or Delete?
http://antivirus.about.com/b/2007/03/11/clean-quarantine-or-delete.htm

what chest is, and how to use it
http://www.avast.com/faq.php?article=AVKB21






sccgrad

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Re: What the heck do I do now?
« Reply #3 on: July 18, 2013, 01:11:40 AM »
Ok I did that, and here's the logs.

Offline Pondus

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Re: What the heck do I do now?
« Reply #4 on: July 18, 2013, 01:42:34 AM »
also attach Malwarebytes / OTL logs

essexboy will be back and help you tomorrow


Offline essexboy

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Re: What the heck do I do now?
« Reply #5 on: July 18, 2013, 03:11:12 PM »
If you could attach the OTL log I will tidy up any remnants