computer slow and screen freezing - please help

[sticky74]

Hi - please can you help me before my laptop ends up being thrown out of the window!! I'm having problems with pages taking forever to load - this seems to be more apparent when there are multiple pages open. Also quite often it comes up with a blue screen with lots of jargon and ending with "beginning dump of physical memory". I'd be very grateful if anyone can help with this and put me out of my laptop misery.

[Pondus]

removal experts are notified

your malwarebytes log say no action taken
if you want the crap it found removed, update MBAM, run new quick scan, make sure everything detected is marked for removal and click remove selected button

[essexboy]

Hi you do not appear to have an antivirus, also the memory on the computer is a borderline minimum for XP

 
Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  
  
  

Code: [Select]

:Commands
[CREATERESTOREPOINT]
[resethosts]
[emptytemp]
[Reboot]

• Then click the Run Fix button at the top
  
• Let the program run unhindered, reboot the PC when it is done
• Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

[sticky74]

Hi and thanks for your reply. Ive re-run the scan again and deleted the objects this time. I do have an anti-virus on my computer...i use Microsoft security essentials. Is this the best thing to be using on my computer?

[sticky74]

I have now re run OTL with the fix and have attached the log - I really hope you guys can help with this?

[sticky74]

this is the log after I ran the scan after the fix....sorry for the delay in posting it

[essexboy]

Is it still slow ?

Download and run the system scanner on this page http://www.crucial.com/uk/systemscanner/ and it will tell you how much and what type of memory your system will take
RAM is fairly cheap nowadays and 2 Gb would make XP fly

[sticky74]

Thanks for that...i shall do that in a mo. Yes it is still a tad slow......so you think the memory is the problem? What about my anti-virus? Is that a good enough one? Sorry for all the questions....as you can tell i am a complete novice at this diagnostic lark lol

[essexboy]

What about my anti-virus? Is that a good enough one?

On this forum there would only be one answer
But if you only do mail and general light surfing then MSES is OK, if you use social sites then I would recommend Avast

The logs looked clean but 510Mb of RAM is asking for the system to run slow if more than one programme is open

[sticky74]

In that case i shall take MSES off and put Avast on.....is there anything else I can do to help the situation? I have now purchased more memory so fingers crossed that will do the trick! While i'm here i also have the same problem with my desktop pc...shall i run the same initial programmes on that and post them to you? It won't be until tomorrow now though

[essexboy]

Ah go on then ..  What problems is that experiencing ?

[sticky74]

The same...but slower! Lol don't have the memory issues though...well i don't think do anyway haha

[essexboy]

OK lets have a quick shufti at that one

Download OTL  to your Desktop
Secondary link

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.

• Select All Users
  
• Under the Custom Scan box paste this in

netsvcs
BASESERVICES
%SYSTEMDRIVE%\*.exe
/md5start
services.*
explorer.exe
winlogon.exe
Userinit.exe
svchost.exe
/md5stop
dir "%systemdrive%\*" /S /A:L /C
CREATERESTOREPOINT

• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    
  • Post  both logs

[sticky74]

Ahhh brilliant - thank you!! Ive attached both logs for you

[essexboy]

Looks to be a simple adware problem here

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  
  
  

Code: [Select]

:Commands
[CREATERESTOREPOINT]

:OTL
IE - HKU\S-1-5-21-2743942708-260743599-2829349285-1005\..\SearchScopes\{0ECDF796-C2DC-4d79-A620-CCE0C0A66CC9}: "URL" = http://www1.delta-search.com/?q={searchTerms}&babsrc=SP_ss&mntrId=4889000CF1AF4E26&affID=122123&tt=040813_10&tsp=4964
IE - HKU\S-1-5-21-2743942708-260743599-2829349285-1005\..\SearchScopes\{93FB7200-750F-4151-82B8-AFD7CD388335}: "URL" = http://websearch.ask.com/redirect?client=ie&tb=ORJ&o=100000027&src=crm&q={searchTerms}&locale=en_UK&apn_ptnrs=^U3&apn_dtid=^OSJ000^YY^GB&apn_uid=3B509B07-816F-4C4B-9664-A23D756D2F04&apn_sauid=E44E5356-1C70-4B8B-B444-EC7663E3F90A
O2 - BHO: (Reg Error: Value error.) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll (Microsoft Corporation)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - No CLSID value found.
O3 - HKLM\..\Toolbar: (Freeserve) - {8B68564D-53FD-4293-B80C-993A9F3988EE} - C:\PROGRA~1\FREESE~1\FSBar\FSBar.dll File not found
O8 - Extra context menu item: Search with Freeserve - res://C:\PROGRA~1\FREESE~1\FSBar\FSBar.dll/VSearch.htm File not found
[2013/08/05 10:51:08 | 000,000,000 | ---D | C] -- C:\WINDOWS\System32\searchplugins
[2013/08/04 18:13:17 | 000,000,000 | ---D | C] -- C:\Program Files\SoftwareUpdater
[2013/08/04 18:11:54 | 000,000,000 | ---D | C] -- C:\Documents and Settings\All Users\Application Data\Babylon
[2013/08/04 18:11:49 | 000,000,000 | ---D | C] -- C:\Documents and Settings\Mr Alan Towning\Application Data\Babylon
[2013/05/23 18:57:13 | 000,184,602 | ---- | C] () -- C:\Documents and Settings\Mr Alan Towning\~

:Commands
[resethosts]
[emptytemp]
[Reboot]

• Then click the Run Fix button at the top
  
• Let the program run unhindered, reboot the PC when it is done
• Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

THEN

Download AdwCleaner from here to your desktop
Run AdwCleaner and select Delete



Once done it will ask to reboot, allow this
On reboot a log will be produced please attach that