Help with Standard Shield Support

[safenut]

Avast 4.6 Home  WindowsXP Mozilla
In trying to find why resident protection isn't on, (red circle/slash)  I found that in Services, there are
four services for avast!
Anvtivirus - automatic
iAVS4 Control Sercie - automatic - Started
Mail Scanner - Manual
Web Scanner - Manual

Remote Procedure Call (RPC) is running.
When I try to start Antivirus (is this resident protection?) I get Error 1068 dependent Service ......
Then I see that avast! standard shield support is required to do this.
This was selected each time I have installed.
I'm ignorant about Standard Shield Support.
Can anyone suggest what I may have done wrong?

[pk]

please check state row in: sc query aswMon2 command - is the driver running ?
and check avast's log viewer for errors

[safenut]

thanks for the reply.
driver is stopped.
nothing in log - what setting should be in log?

[pk]

could you please check windows system event log viewer (in Control panel /  Administrative Tools ) - there should be a log why it didnt start

[safenut]

Event Type:   Error
Event Source:   Service Control Manager
Event Category:   None
Event ID:   7001
Date:      5/4/2005
Time:      7:06:57 AM
User:      N/A
Computer:   BILLY
Description:
The avast! Antivirus service depends on the avast! Standard Shield Support service which failed to start because of the following error:
The system cannot find the file specified.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

[pk]

it means that aswMon2.sys is missing in your \Windows\System32\drivers folder - is it right ? try to repair avast from setup

[safenut]

Searched for aswMon2.sys
Three references: \Program Files\Alwil Software\Avast4\Setup\INF
 system fiile, setup information, and system file for AMD64.
 No reference in \Windows\System32\drivers folder
Tried repair in Add/Remove Programs. No change.
Tried change in the avast setup (there is no repair function there).
No change.
Should I copy/moer aswMon2.sys to  \Windows\System32\drivers folder  or what?

[safenut]

I thought the zolt program was off when installing avast!
By doing the install from within zolt set to bypass zolt,  the avast! install was ok.
Thanks again for your replies 

[PinkPumpkin]

Hi,

Hmm I'm having the same problem

I don't have the aswMon2.sys file anywhere!

...what is "zolt"?

[safenut]

Sorry cannot help. I use linux now instead of winxp.
zolt program prevents programs with selected extensions from being loaded to the computer (example: those with .exe)
It was a freebee and I do not remember where I got it from.

[DavidR]

I don't have the aswMon2.sys file anywhere!

What is your OS ?
Have you tried and avast repair ?
Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow. You need to be on-line to do this.
If that doesn't work try, uninstall, reboot, install, reboot.