Infected file is NOT infected when file's owner opens it......

[Adela]

[Dell Inspiron 560 desktop; MS Windows 7 Home; Windows Live Mail Essential; MS Word Pro 2003; Mozilla Firefox 22.0; Adobe FP 11,8,800,94; Adobe Reader 11.......]

Hello, since yesterday I'm trying to open a link and avast! keeps blocking it because "it's infected".  I called the person who gave me the link and she tried it on her computer AND it was not infected.  So I scanned my computer with Ccleaner and then with Malwarebytes Anti-malware.  They did find 13 infected files (all identical) which they deleted, but none of them was the one in question.  So now that's clean, I tried it again....and again avast! blocked it as infected!!!

May I know why and how I can open that blessed file please?  Thanks ever so much!        Adela

[DavidR]

No one can tell you why as you haven't given any specific information:

1. the link of the detection, change http to hXXp so the link isn't active. EDIT: corrected BBCode to display bold text.
2. the malware name ?
3. how do you know it isn't infected ?

If this is the web shield detecting this (which you don't say), then it should/is preventing it from being downloaded. So not unusual for nothing related to the alert being found on the system.

What were the file names, location/s and malware name/s of what was found by MBAM ?

[avast@@dvantage77.com]

Please post the URL here.


Sincerely,
 
J.R. "AutoSandbox Guy" Guthrie

"At this point in time, the Internet should be regarded as an Enemy Weapons System!"

[Adela]

Oops David, didn't mean to use the "shock" icon instead of the smilie.  But I couldn't find an "Edit" or "Delete" buttons to also rearrange a bit what I wrote...  Are they here?  Thanks.   

[Adela]

No one can tell you why as you haven't given any specific information:

1. the link of the detection, change http to <b>hXXp</b> so the link isn't active.
2. the malware name ?
3. how do you know it isn't infected ?

If this is the web shield detecting this (which you don't say), then it should/is preventing it from being downloaded. So not unusual for nothing related to the alert being found on the system.

What were the file names, location/s and malware name/s of what was found by MBAM ?

I don't understand David, I answered you in full and clicked on Post but I don't see it now.  So then the subsequent answer I sent you probably didn't make sense.  I must leave now but will answer you in full, again, when I return.   

[DavidR]

Oops David, didn't mean to use the "shock" icon instead of the smilie.  But I couldn't find an "Edit" or "Delete" buttons to also rearrange a bit what I wrote...  Are they here?  Thanks.   

There is a Modify button at the top right of posts made, only moderators are allowed delete functionality.

<snip my quote>

I don't understand David, I answered you in full and clicked on Post but I don't see it now.  So then the subsequent answer I sent you probably didn't make sense.  I must leave now but will answer you in full, again, when I return.   

It didn't make it, not sure why, until later then.