I lost my phone a few weeks ago, and aVast would have saved me, I am sure, (I had previously tested the Anti-Theft features, so I know it would have) but I had a battery low condition on my phone, and therefore GPS had been automatically disabled on my phone. I never recovered it. Not aVast's fault, mine for losing it and not paying attention, but that does bring me to my current situation.
I filed an insurance claim with Asurion, and they sent me a replacement phone. I installed Avast on this phone also, but Anti-Theft is not completely installing because I am not able to link my username to my phone number. This is a different device (same make and model of phone, obviously a different SIM card) and I am receiving an error when I attempt to set up Anti-Theft on my phone. It is a Samsung Stratosphere, just like the one I lost. I am asked for a username (which is my email address) and my phone number. I reside in the USA, so my phone number begins with +1 since aVast needs it in international format. When I type my phone number in as directed, and then click "Sign In", I receive the popup message "AUTHENTICATION_FAILED" (obviously, without the quotes).
I do not recall having a similar difficulty with setting up my phone with aVast the first time. Can anybody offer me some advice for how to proceed?
Relevant details regarding Android version and phone model:
Samsung Stratosphere SCH-I405
Kernel version: 2.6.35-7-1166013
se.infra@SEP-49 #2
Thu Mar 21 10:24:33 KST 2013
Thanks in advance.
