not virus but warning

[atilius]

Hello, please, what to do if the Avast shows me a virus in some application but I know that it isnt. Can I do an exception for it or anything else? Thanks for your assistance.

Martin

[calcu007]

Maybe is a false positive. Send the file in a compressed archive with a passwword. Include the password in the body of the email and send to virus@avast.com

[DavidR]

Hello, please, what to do if the Avast shows me a virus in some application but I know that it isnt. Can I do an exception for it or anything else? Thanks for your assistance.

Martin

If you are getting a virus warning that you believe is a false positive, then if you can zip and password protect ('virus', will do) the suspect file and send it to virus @ avast.com (no spaces).

Give a brief outline of the problem, the fact that you believe it to be a false positive and include the password in the body of the email. Some info on the avast version and VPS number (see about avast {right click avast icon}) will also help.

You could also check the offending/suspect file at: Jotti - Multi engine on-line virus scanner if any other scanners here detect them it is less likely to be a false positive.

[Lisandro]

Can I do an exception for it or anything else?

Martin, if you're sure it's not infected, you can make exceptions:

For the Standard Shield provider (on-access scanning):
Left click the 'a' blue icon, click on the provider icon at left and then Customize.
Go to Advanced tab and click on Add button...

For the other providers (on-demmand scanning):
Right click the 'a' blue icon, click Program Settings.
Go to Exclusions tab and click on Add button...