I understand now. Thanks for the clarification; it would appear that to the user, in this case your wife, that since it was paid for, it therefore (the full license) was in effect when it wasn't, as the final step, the actual activation of the full license had not been done yet.
Hi mchain, I sincerely hope that you dont object to me altering your quoted text to clarify the matter even further and as far as I can tell, the altered quote now describes exactly what did happen. And if the instruction that the purchased package had to be activated by inserting the licence did not get through to my wife, just how many more purchasers have landed in the same boat? There must be a way in which Avast can prevent this from happening in the first place. Not too dissimmilar situations often present themselves on the computer.
For example, a few days ago I decided to register on a particular site on the web. I entered my e-mail address and the message "That e-mail address has already been registered"appeared. In a similar way, Avast could set up a system whereby the inexperienced user on clicking on the pop-up, could be told that, "You already have an active Internet Security account. Do you wish to change it?" The choice to continue or cancel could be offered at the same time.
In the same vein, if I am half way through composing a new e-mail and then decided not to continue and click on something else, a message appears to the effect that, "You are about to discard this e-mail without sending, do you wish to?" The choice to continue or cancel is offered.
The solution to the problem of the inexperienced buying a second and unnecessary package seems so simple to me that I get the feeling that the powers that be at Avast, just cant see the wood for the trees! But then again it could be that it is me who cant see the trees for the wood.
There's a reason I've included the entire post above. I appreciate clarity and l don't mind corrections. I was not there when all this happened.
As for the expectation (and this is exactly what this is) that avast! should have in place a notification system that notifies an avast! user that they've already got a license in hand and shouldn't buy another they don't need is missing the point of the 30-day trial license. No full formal contract, as with the paid activated version, between the user of the trial product and avast! is yet in place at the start of the trial, and simply buying a license to go to the full paid version does not change the fact that the program is still in trial mode until that license is activated. It is not until one fully activates the program that avast! knows that the program is no longer in trial usage; until that happens most a/v vendors would assume the program is still running on a 30-day basis, and as far as anyone knows, the actual full license one bought does not exist until it is activated.
I've got a 3 system license, but as far as avast! knows, only two systems are actively using it.
So, a little trouble here understanding why this expectation is in place.
Benefits of a trial 30-day license:
- No need to buy the product. You get full use, without restrictions, to all features of the program until the trial license expires.
- You can, at will, remove the program or product, without harm, anytime you wish.
- The only limited contract between you and avast! is based on the expectation of proper operation whilst you are running it under the trial license.
So, the trial license is limited in that it is good only for 30 days, after which one must either buy a license or remove it from their system. These are the terms of a reputable trial license. The reason removal is required is because it takes money to create and maintain the software and giving or allowing free usage would defeat the purpose of offering an extended version of avast! free in protective capabilities.
Using a trial license does not imply that an user will continue to use their product after 30 days. Nor should they have to, if they do not wish to. On that basis alone, avast! will sell an user a license assuming they know how to activate the full term license when they get it, but cannot know if that license is activated until it the program reports to them that such was done. It's kind of a chicken and egg question: Which should come first? Well, avast! has it set up so that once the full version license is in place, the avast! program reports that fact, and then they know the trial user has moved to the full version freely and willingly and not before.
Added to that, avast! will not work or protect after the 30-day trial period is over, the assumption being that the user has moved on to other a/v vendors for protection even if the user bought a license from them and never activated it. So that limited contract never was changed to the full version and avast! never reported a change in licensing status. How would avast! know about the first full license sold if it was never activated?
Why wasn't avast! free considered as an option?