Could you attach the MBAM log of the removals please
Warning This fix is only relevant for this system and no other, using on another computer may cause problems Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot Run OTL
- Under the Custom Scans/Fixes box at the bottom, paste in the following
![](https://dl.dropbox.com/u/73555776/OTL_Fix.GIF)
:Commands
[CREATERESTOREPOINT]
:OTL
FF - prefs.js..extensions.enabledAddons: xggsamlvwm@xggsamlvwm.org:2.5
[1635/10/13 06:58:49 | 000,004,816 | ---- | M] () (No name found) -- C:\Users\mbcorp\AppData\Roaming\Mozilla\Firefox\Profiles\ilh16amq.default\extensions\xggsamlvwm@xggsamlvwm.org.xpi
:Files
C:\Windows\Installer\{1124a725-e7eb-82f4-e978-28044d39f9dc}
:Commands
[resethosts]
[emptytemp]
[Reboot]
- Then click the Run Fix button at the top
- Let the program run unhindered, reboot the PC when it is done
- Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
THENDownload and Install Combofix Download
ComboFix from one of the following locations:
Link 1 Link 2 VERY IMPORTANT !!! Save ComboFix.exe to your
Desktop *
IMPORTANT -
Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link
here - Double click on ComboFix.exe & follow the prompts.
- Accept the disclaimer and allow to update if it asks
![](http://img.photobucket.com/albums/v706/ried7/NSIS_disclaimer_ENG.png)
![](http://img.photobucket.com/albums/v706/ried7/NSIS_extraction.png)
- When finished, it shall produce a log for you.
- Please include the C:\ComboFix.txt in your next reply.[/b]
Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.3. If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now