Author Topic: After updating Avast engine and definitions, windows crashed and won't re-start  (Read 15477 times)

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Offline essexboy

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Can you get to safe mode ?  The mouse/keyboard should work there

Once there then restore the system to an earlier time

Offline bobskisan

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I've tried to goto safe mode but they don't work at the logon screen there either.
It looks like I may have to reinstall windows.

Thanks
Bob

Offline thekochs

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Essexboy, I am by far no expert but following along to learn....I'm a very techy guy though.
I looked at your Fixlist (post #26) and appears to be reg change to last....and new FRST text after from OP still showed Avast was on his system.  Shouldn't a FRST fix removing Avast be in order ?
« Last Edit: February 01, 2014, 03:45:40 AM by thekochs »
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Offline essexboy

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I reset the system to the last registry backup

I could remove Avast but I do not feel it will fix the problem

Do you have a USB mouse that you can plugin and see if that works

Offline thekochs

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I reset the system to the last registry backup

I could remove Avast but I do not feel it will fix the problem

Do you have a USB mouse that you can plugin and see if that works

I'm in learning mode so sorry for dumb question but OP's original issue was....
File: Windows/sytem32/Drivers/aswVmm.sys
......so since this shouldn't this driver be removed ?
I ask since it shows in his post #27 FRST list
2014-01-27 22:57 - 2014-01-27 22:57 - 00207904 _____ C:\Windows\System32\Drivers\aswVmm.sys
....like you not sure since he is now getting to login and no mouse/etc. response...... ???
« Last Edit: February 01, 2014, 11:32:13 PM by thekochs »
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Offline essexboy

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If the driver was corrupt the last reg back would not have worked.  Hence I did not need to remove it

Also Avast has a keyboard driver so removal could stop the keyboard working

Which is why I suggested a USB mouse 

Offline bobskisan

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I have tried a usb mouse and keyboard but they don't work either.

Bob

Offline essexboy

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OK lets remove Avast

Download the attached fixlist.txt to the same location as FRST
Run FRST and press FIX
Then reboot

Offline bobskisan

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Have run this fixlist but still no mouse or keyboard.

Offline essexboy

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Could you download the following file http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/inspiron-1720?driverId=XV8FK&fileid=2731100044

1.Double-click the new icon on the desktop
2.The Self-Extracting window appears and prompts you to extract or unzip to "C:\DELL\DRIVERS\Rxxxxx". (Where 'Rxxxx' is the name of the file to be downloaded). Write down this path so the executable (I.e.Setup.exe) file can be found later.
3. The Self-Extractor window appears.
4. Click OK.
5. After completing the file extraction, if the Self-Extractor window is still open, close it.
6. Copy the entire folder to a USB drive
7. Reboot to the reatogo desktop
8. Insert the USB and copy the folder to the root C:\ drive
9. Go to "C:\DELL\DRIVERS\Rxxxxx" (where 'Rxxxx" is the name of the file) in the Open textbox and then click OK.
10. Follow the on-screen installation instructions.       

Offline bobskisan

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I have tried this and the driver will not install. I think I will just have to reinstall windows.


Thanks for the help

Bob