How do you request a refund again?

[konan]

The FAQ has this to say about requesting a refund:

How do I request a refund?

To request a refund, you must look up your order and then use the request a refund option to submit your request.

I am able to navigate to my order, the invoice, etc., but I cannot locate the option for requesting a refund. Where is it?

http://store.avast.com/store?Action=DisplayReturnAndCancellationsPage&Locale=en_IE&SiteID=avast&ThemeID=25435600

[blowtorch73]

Did you try the second page?

https://store.avast.com/store?Action=DisplayCustomerServiceOrderSearchPage&Env=BASE&Locale=en_IE&SiteID=avast&ThemeID=25435600

[konan]

Yes, that is the page through which I got to the information about my order, but there was no "option to request a refund."

[blowtorch73]

Then  e-mail avast customer care.I got great help from the Avast agent via e-mail.

Have tried to copy and paste the link to the address but cant get:

 avast customer care (ccare@avast.com)

to work as a link. Perhaps the more experienced people here will provide the proper link.