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How do you request a refund again?
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Topic: How do you request a refund again? (Read 2974 times)
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konan
Guest
How do you request a refund again?
«
on:
October 27, 2013, 12:14:50 AM »
The FAQ has this to say about requesting a refund:
How do I request a refund?
To request a refund, you must look up your order and then use the
request a refund option
to submit your request.
I am able to navigate to my order, the invoice, etc., but I cannot locate the option for requesting a refund. Where is it?
http://store.avast.com/store?Action=DisplayReturnAndCancellationsPage&Locale=en_IE&SiteID=avast&ThemeID=25435600
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blowtorch73
Guest
Re: How do you request a refund again?
«
Reply #1 on:
October 27, 2013, 12:48:05 AM »
Did you try the second page?
https://store.avast.com/store?Action=DisplayCustomerServiceOrderSearchPage&Env=BASE&Locale=en_IE&SiteID=avast&ThemeID=25435600
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konan
Guest
Re: How do you request a refund again?
«
Reply #2 on:
October 27, 2013, 12:53:13 AM »
Yes, that is the page through which I got to the information about my order, but there was no "option to request a refund."
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blowtorch73
Guest
Re: How do you request a refund again?
«
Reply #3 on:
October 27, 2013, 11:45:31 AM »
Then e-mail avast customer care.I got great help from the Avast agent via e-mail.
Have tried to copy and paste the link to the address but cant get:
avast customer care (ccare@avast.com)
to work as a link. Perhaps the more experienced people here will provide the proper link.
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How do you request a refund again?