Author Topic: hard to get your money back  (Read 1386 times)

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hans_gt

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hard to get your money back
« on: November 15, 2013, 07:31:33 AM »
It used to be that it was easy to get your money back – you wrote to sales, and apparently got quite a friendly email back. Now, when you try this you hit a complicated wall, and at least in my case I tried multiple times to register, but I could not.

Therefore the older information in the forum is no longer correct. It now seems to be very difficult to get money back from AVAST, even though they have an explicit 30-day moneyback guarantee. That is disappointing, since the company seemed to be oriented toward customers, which drew me to it initially.

Hans

Offline DavidR

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Re: hard to get your money back
« Reply #1 on: November 15, 2013, 11:56:39 AM »
There is an on-line contact form, http://www.avast.com/contact-form.php?loadStyles for:  * Sales inquiries; Technical issues; Website issues; Report false virus alert in file; Report false virus alert on website; Undetected Malware; Press (Media), issues.

I guess the Sales enquires would include refund requests.
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