Author Topic: Webshield prevents browsers from doing anything  (Read 4230 times)

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flummoxed

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Webshield prevents browsers from doing anything
« on: November 17, 2013, 11:02:40 PM »
When web shield is enabled I can't go to any sites in chrome, www.google.com just hangs with contacting google.com, firefox can sort of limpingly load news.google.com after a few minutes. 

disable web shield and they both work fine.

avast updated something I think and this behavior started so I updated the program to 2014.9.0.2008 but the problem remains exactly the same.

I'm on windows 7 x64 fully updated.

Any ideas on how i can get web shield re-enabled?

Offline essexboy

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Re: Webshield prevents browsers from doing anything
« Reply #1 on: November 17, 2013, 11:03:45 PM »
Could you initially disable the Avast security addon in IE and see if that improves the performance

flummoxed

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Re: Webshield prevents browsers from doing anything
« Reply #2 on: November 17, 2013, 11:11:13 PM »
I don't use IE, launched it to check and there are 4 entries for avast that all show as disabled first time I checked.
Also I have the avast plugin for firefox disabled

so, nothing has changed and behavior is as it was which is disfunctional.

Offline essexboy

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Re: Webshield prevents browsers from doing anything
« Reply #3 on: November 17, 2013, 11:21:11 PM »
The next option would be a clean install, especially if you upgraded from V8

Download Avast Uninstall Utility to your Desktop.
Download the correct version of Avast 
Avast Free
Avast Pro
Avast Internet Security
Avast Premier
Disconnect from the net
Uninstall Avast via control panel

  • Run the tool and allow to boot to safe mode
  • Run the tool in safe mode
  • Once complete reboot your system
  • Reinstall Avast
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flummoxed

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Re: Webshield prevents browsers from doing anything
« Reply #4 on: November 18, 2013, 01:27:55 AM »
I've now done this, and rebooted a few more times for luck but the behavior remains the same.   

avast didn't seem able to update virus definitions until after web shield was disabled, or maybe i'm just impatient.

 

Offline essexboy

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Re: Webshield prevents browsers from doing anything
« Reply #5 on: November 18, 2013, 03:01:39 PM »
Are you using a third party firewall like zone alarm or private firewall ?

bobby2478

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Re: Webshield prevents browsers from doing anything
« Reply #6 on: November 18, 2013, 03:56:42 PM »
I have the same problem.  In my case it has NOTHING to do with any 3rd party apps, the only internet security program i have installed (other than windows defender and windows firewall which are not enabled) is Avast Internet Security.

Once I upgraded to 2014, all web traffic is being blocked.  When I try to access a website on my browser (any browser, IE, Chrome, Firefox, etc) it just hangs like the person who posted this thread says.  Also, any programs that try to access the internet can't get a connection either.  I'm also unable to even access my router admin page.  Once I disable Avast shields, then everything works normally.

I uninstalled and downloaded and did a clean install of 2014 and it still doesn't work.  I've uninstalled again and installed an old version 7.0.1456 that I have an install file for.  7.0.1456 works perfect, no issues, so it's only 2014 that broke something.

What do we do to get Avast to recognize this as a bug and fix it?  2014 is completely unusable for me as what sense is having the software if you have to disable it in order to access the internet?

flummoxed

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Re: Webshield prevents browsers from doing anything
« Reply #7 on: November 18, 2013, 07:01:59 PM »
Are you using a third party firewall like zone alarm or private firewall ?

I use windows firewall and sphinx 'windows 8 firewall control' to control it's settings.  I have tried enable all mode in sphinx and I've tried disabling windows firewall, neither helped.

Offline essexboy

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Re: Webshield prevents browsers from doing anything
« Reply #8 on: November 18, 2013, 07:25:49 PM »
I would maintain the old version until someone can determine what is causing this, in all probability it is a conflict somewhere as I am experiencing no problems.  So it would depend on what other network related programmes you have 

exclamationpoint

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Re: Webshield prevents browsers from doing anything
« Reply #9 on: November 18, 2013, 08:41:29 PM »
I have the same problem. The only other internet security software I have is some anti-malware programs (Malwarebytes Anti-Malware and EMSIsoft Anti-Malware). I am using Avast Internet Security on a Win 7 ult computer.

I was having this problem with a 2014.9.0.2006 version of Avast but updated to the 2014.9.0.2008 yesterday. It worked wonderfully until the problem returned today. I have changed nothing on the computer since updating Avast other than turning on and off my computer. Windows did not run any updates since before i went to the .2006 version.

Offline Para-Noid

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Re: Webshield prevents browsers from doing anything
« Reply #10 on: November 18, 2013, 08:48:45 PM »
Have you tried to disable the "avast online security" add-on?
Dell Inspiron, Win10x64--HP Envy Win10x64--Both systems Avast Free v17.9.2322, Comodo Firewall v8.2 w/D+, MalwareBytes v3.0, OpenDNS, Super Anti-Spyware, Spyware Blaster, MCShield, Unchecky, Vivaldi Browser and, various browser security tools.

"Look before you leap!" Use online scanners before you click on any link.

exclamationpoint

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Re: Webshield prevents browsers from doing anything
« Reply #11 on: November 18, 2013, 08:55:51 PM »
I just tried. It still doesn't work.

flummoxed

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Re: Webshield prevents browsers from doing anything
« Reply #12 on: November 19, 2013, 07:14:05 PM »
I would maintain the old version until someone can determine what is causing this, in all probability it is a conflict somewhere as I am experiencing no problems.  So it would depend on what other network related programmes you have

I think my threads been hijacked, are you recommending I should try avast 8 ( from filehippo i presume )?

Offline essexboy

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Re: Webshield prevents browsers from doing anything
« Reply #13 on: November 19, 2013, 07:33:29 PM »
Yes revert to V8 until such time as the problem is located ..  I am sure the programmers are working on it