My mother and I have Internet Security 7. Mine is working fine, but she was updating hers about 2 weeks ago and their power went out and since her computer battery was dead, it died in the middle of the update. Since this, It's like her computer doesn't even recognize it has antivirus protection on it, and when you try to start Avast, it doesn't do anything. I was going to do an uninstall and reinstall it, but when you go to uninstall it, it again doesn't do anything. I'm usually pretty good at fixing her computer, but I don't know what to do with a program that won't open or won't uninstall. It has left her computer unprotected for 2 weeks and she has emailed for support and hasn't received an answer. She called for support and it said the wait time was 2+ hours making me think a lot of people may be having problems right now. Does anyone have any ideas at all? Any help at all would be appreciated. Thanks.
This computer with the problem is 2 hours away from me and I won't be in contact with it until after Christmas. So i'll be open to any ideas, but unable to try anything until then. Thanks.