Author Topic: Win32:Downloader-RTQ on Windows 8.1 64bit  (Read 10090 times)

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worldwriter

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Win32:Downloader-RTQ on Windows 8.1 64bit
« on: January 11, 2014, 08:08:07 PM »
I have Followed steps using Avast, Kaspersky, Malwarebytes and superantispyware. If we can't get this cleaned off in this thread Im just going to wipe the machine as I will be out of options. Avast and Kaspersky both detect the win32 downloader and say they have cleaned and just require a reboot. Avast does a boot time scan at that time and when the computer rstarts the virus is detected all over again.
I have run a full scan and a quick scan with the setting you recommend with MBAM, here is my log which does not see the same malware Avast and Kasper see...

Malwarebytes Anti-Malware (Trial) 1.75.0.1300
www.malwarebytes.org

Database version: v2014.01.11.03

Windows 8 x64 NTFS
Internet Explorer 11.0.9600.16476
Jason :: IDEA-PC [administrator]

Protection: Enabled

2014-01-11 2:45:52 PM
mbam-log-2014-01-11 (14-45-52).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 221216
Time elapsed: 4 minute(s), 41 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\Users\Jason\Downloads\DTLite4471-0337.exe (PUP.Optional.OpenCandy) -> No action taken.

(end)

I am now running OTL and will add its log in a reply.

worldwriter

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Re: Win32:Downloader-RTQ on Windows 8.1 64bit
« Reply #1 on: January 11, 2014, 08:33:21 PM »
Here is the OTL logs.

Offline essexboy

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Re: Win32:Downloader-RTQ on Windows 8.1 64bit
« Reply #2 on: January 11, 2014, 08:44:04 PM »
What file are they reporting as infected ?

Please download Farbar Recovery Scan Tool and save it to your Desktop.
 
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
 
  • Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will produce a log called FRST.txt in the same directory the tool is run from. 
  • Please copy and paste log back here.
  • The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.

worldwriter

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Re: Win32:Downloader-RTQ on Windows 8.1 64bit
« Reply #3 on: January 11, 2014, 09:26:47 PM »
.tmp files in c:windows\temp\randomized generated folder names. I dont believe these files are the originators of the virus though... they keep being regenerated.
« Last Edit: January 11, 2014, 09:29:16 PM by worldwriter »

worldwriter

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Re: Win32:Downloader-RTQ on Windows 8.1 64bit
« Reply #4 on: January 11, 2014, 09:33:44 PM »
here you go.

Offline essexboy

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Re: Win32:Downloader-RTQ on Windows 8.1 64bit
« Reply #5 on: January 11, 2014, 10:28:11 PM »
Did you install this programme MyStart Anti-phishing Domain Advisor

Download and Install Combofix
 
Download ComboFix from one of the following locations:
Link 1
Link 2
 
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop
 
* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
  • Double click on ComboFix.exe & follow the prompts.
  • Accept the disclaimer and allow to update if it asks




  • When finished, it shall produce a log for you.
  • Please include the C:\ComboFix.txt in your next reply.[/b]
Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.

3.  If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.


Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now

worldwriter

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Re: Win32:Downloader-RTQ on Windows 8.1 64bit
« Reply #6 on: January 11, 2014, 10:36:22 PM »
no I did not install mystart and combo fix says Im trying to run it in compatibility mode even though I am not and it shuts down immediatly.

worldwriter

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Re: Win32:Downloader-RTQ on Windows 8.1 64bit
« Reply #7 on: January 11, 2014, 10:37:21 PM »
The computer runs fine, has from the beginning but Im being told constantly that Im infected by every antivirus I have


Offline essexboy

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Re: Win32:Downloader-RTQ on Windows 8.1 64bit
« Reply #9 on: January 11, 2014, 10:42:51 PM »
Hmm Combofix was supposed to be win8 compatible.  Let me know if this clears it 

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following


Code: [Select]
:Commands
[CREATERESTOREPOINT]

:OTL
O4 - HKLM..\Run: [MyStart Anti-phishing Domain Advisor] C:\ProgramData\MyStart Anti-phishing Domain Advisor\MyStart_antiphishing.exe (Visicom Media Inc.)

:Files
C:\ProgramData\MyStart Anti-phishing Domain Advisor

:Commands
[resethosts]
[emptytemp]
[Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
  • Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

worldwriter

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Re: Win32:Downloader-RTQ on Windows 8.1 64bit
« Reply #10 on: January 11, 2014, 10:51:04 PM »
I ran your fix and have rebooted, I will let you know. Malwarebytes is contantly telling its blocking potentially malicious websites still.

Offline Pondus

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Re: Win32:Downloader-RTQ on Windows 8.1 64bit
« Reply #11 on: January 11, 2014, 10:55:57 PM »
I ran your fix and have rebooted, I will let you know. Malwarebytes is contantly telling its blocking potentially malicious websites still.
It may not be related.... read this

Oh, the Sites You Will Never See    http://blog.malwarebytes.org/development/2013/05/oh-the-sites-you-will-never-see/




worldwriter

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Re: Win32:Downloader-RTQ on Windows 8.1 64bit
« Reply #12 on: January 11, 2014, 10:56:21 PM »
during the fix the windows 8.1 start button has disapeared.

Offline Pondus

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Re: Win32:Downloader-RTQ on Windows 8.1 64bit
« Reply #13 on: January 11, 2014, 10:58:59 PM »
during the fix the windows 8.1 start button has disapeared.
Read the red Warning info...at top in Essexboys last post

worldwriter

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Re: Win32:Downloader-RTQ on Windows 8.1 64bit
« Reply #14 on: January 11, 2014, 11:02:06 PM »
running the quickscan now, sorry.