Author Topic: avast! block an executable rar file which wants to replace an existing exe file!  (Read 3341 times)

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M!Do Space

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Hey guys,
I have this new version of an exe file which i need to give to some people so they can use it instead of the old version, but I know these people are not professionals and it would be painful to guide each and every one of them to extract the file and replace the old one with the new one .. So, I thought about making an executable rar file which will give me the privilege to replace the file in the correct path by a couple of clicks only, and I did so before so easily, but now I'm facing this problem in which avast! is detecting the file as a threat and blocking it in Windows 8.1 (technically the same will happen with Windows 7 and Windows 8 I believe) while avast! is detecting it as a safe and clean file and it allows me to use it smoothly on Windows XP!

Why is this happen? and what's the solution to fix this problem?


During avast! DeepScreen, I get this error message:



Then I get this report



NOTE: I tried to run the file as administrator too with no luck!


Best Regards,
Ahmed

Offline Eddy

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Are you using the same version of avast on W8 and XP?
With exact I mean not only the type (free, pro, IS etc), but also the version number (2014.9.0.2011)

Submit the file to https://www.virustotal.com/#file and post the link to the result here.

M!Do Space

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Thanks for your reply Eddy,

Yes, the exact same version..

Here's the link you asked for:
https://www.virustotal.com/en/file/17fdaa28def58397c179f404132be8c73985fddaebf99d0a08ebad8b5fab7fc5/analysis/

Best Regards,
Ahmed

Offline Pondus

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You can upload files and report issues to avast  here : http://www.avast.com/contact-form.php  (select subject according to Your case)

You can use mail
send to virus@avast.com in a password protected zip file
mail subject:  False Positive / undetected sample (select subject according to your case)
zip password:  infected

or you can send files from avast chest
how to use the chest.    http://www.avast.com/faq.php?article=AVKB21


M!Do Space

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Thanks Pondus, I just sent an email with a protected rar file (since Gmail refuses to send the zip version as it includes an executable file)  :-\

Offline Pondus

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Thanks Pondus, I just sent an email with a protected rar file (since Gmail refuses to send the zip version as it includes an executable file)  :-\
yes when using Gmail you need to use a zip program that encrypt the content ....like winrar or 7zip

M!Do Space

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Thanks again..
Something awkward happens now, I just tried to run the same file that made the problem last night, and it worked just fine!!!

Offline Pondus

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Thanks again..
Something awkward happens now, I just tried to run the same file that made the problem last night, and it worked just fine!!!
well you sendt the file to avast lab .....so i guess they have corrected the detection   ;)

M!Do Space

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Thank you a lot :)