COM Surrogate High CPU Problem

[dadiezel07]

I have ran Combofix, OTL, MalwareBytes, FRST and aswMBR is currently running now. I will attach all required logs.

Can someone please help me with this because I'm stumped. I can usually handle a virus pretty well but this one is kicking my butt.

Thanks in advance for all your help.

[dadiezel07]

Another issue that I forgot to mention is my internet security settings keep resetting to custom levels and it will not let me download files from the internet at those custom levels. I have to go in and change the settings every time in order to download a file, and all the files I do download I have to go unblock them before I can run them.

[essexboy]

Download the attached fixlist.txt to the same location as FRST
Run FRST and press FIX
A log will open on completion please post that

Reboot the computer and let me know what the current problems are

[dadiezel07]

Thanks a lot for the reply!

Attached is the fixlog

[essexboy]

If you could now reboot and let me know your current problems

[dadiezel07]

Everything appears to be fine now.

The COM Surrogate issue is no longer there.

I'm able to download from the internet without having to go into the settings and fiddle with anything

[dadiezel07]

Thanks sooooo much!!

[essexboy]

In that case methinks I will send you on your merry way

Subject to no further problems   

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems 

Now the best part of the day ----- Your log now appears clean  :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset  System Restore points:

Remove ComboFix

• Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
  
• In the Run box, type in ComboFix /Uninstall
   (Notice the space between the "x" and "/")
  then click OK
  
  
  
  
• Follow the prompts on the screen
• A message should appear confirming that ComboFix was uninstalled

Run OTL and hit the cleanup button.  It will remove all the programmes we have used plus itself. 

Clear Restore Points

Go Start > All Programmes > Accessories > System tools
Right click Disc Cleanup and select run as administrator
When it pops up at the first prompt select OK after it has done some calculations the tabs will appear
Select More Options tab
Press Sytem Restore and Shadow Copies Cleanup button

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

CryptoPrevent install this programme to lock down and prevent crypto ransome ware



Malwarebytes.

Update and run weekly to keep your system clean


It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read our little guide  How did I get infected in the first place ?Keep safe  :wave: