Avast bsod issue ANY WAY FOR REFUND????

[AvastInternetSecurityUser]

I want refund or a fix ASAP

Whenever i start safezone i get a BSOD or it doesnt start at all.
Here are the logs
==================================================
Dump File         : 013014-31215-01.dmp
Crash Time        : 30/01/2014 12:58:51
Bug Check String  : DRIVER_VERIFIER_DETECTED_VIOLATION
Bug Check Code    : 0x000000c4
Parameter 1       : 00000000`000000f6
Parameter 2       : 00000000`00000178
Parameter 3       : fffff980`12d5ab30
Parameter 4       : fffff800`02da6155
Caused By Driver  : aswSnx.sys
Caused By Address : aswSnx.sys+294c0
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : x64
Crash Address     : ntoskrnl.exe+6f880
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\013014-31215-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 262,144
Dump File Time    : 30/01/2014 13:00:10
==================================================

==================================================
Dump File         : 013014-32744-01.dmp
Crash Time        : 29/01/2014 21:57:22
Bug Check String  : DRIVER_VERIFIER_DETECTED_VIOLATION
Bug Check Code    : 0x000000c4
Parameter 1       : 00000000`000000f6
Parameter 2       : 00000000`00000178
Parameter 3       : fffff980`3f57eb30
Parameter 4       : fffff800`02d5b155
Caused By Driver  : aswSnx.sys
Caused By Address : aswSnx.sys+294c0
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : x64
Crash Address     : ntoskrnl.exe+6f880
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\013014-32744-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 262,144
Dump File Time    : 30/01/2014 12:52:17
==================================================

[AvastInternetSecurityUser]

Im getting really frustrated now i tried avast repair etc to no avail i still cant access safezone so i can do some online shopping

[lord ami]

Could you check if you have any files in that folder
C:\Windows\Minidump\

If you do, could you upload them to ftp.avast.com/incoming (use some FTP clientl like http://filehippo.com/download_filezilla/)

This would give devs idea about what might be causing this issue. What was your previous antivirus?

[AvastInternetSecurityUser]

Avast! on another pc i used bitdefender however here i have only ever used avast! as my main av. I have Microsoft security essentials. The log files are in my first post i generated them using bluescreenviewer and i think they will be sufficient as doing what your saying seems too tedious.

[AdrianH]

You have avast and Microsoft Security Essentials running together ?

Turn MSE off, the 2 apps will conflict.

[Eddy]

I can confirm what AdrianH said.
Turn mse off.
Also perform a clean install of avast after that:
1. Download Avastclear, Rejzors uninstall tool and the appropriate Avast program edition

Note : You need to be ONLINE during the install (sometimes online installer works whereas offline doesn't)

http://files.avast.com/iavs9x/avast_free_antivirus_setup_online.exe
http://files.avast.com/iavs9x/avast_pro_antivirus_setup_online.exe
http://files.avast.com/iavs9x/avast_internet_security_setup_online.exe
http://files.avast.com/iavs9x/avast_premier_antivirus_setup_online.exe

Avastclear : http://files.avast.com/iavs9x/avastclear.exe
Rejzors Uninstall tool: http://rejzor.wordpress.com/avast-cleanup-tool/

2. Uninstall Avast by control panel  [If you don't have Avast in control Panel go to #4]
3. Uninstall in safe mode using Avastclear.
4. Run Rejzors Uninstall Utility in Normal Mode (removes traces avastclear doesn't) - reboot.
5. Install the version you downloaded.
6. Reboot.

[AvastInternetSecurityUser]

I have MSE installed but im not using it disabled it on startup. I am downloading the files as i type i'll keep you informed.

[AvastInternetSecurityUser]

Cant uninstall using cp say htmlayout.dll cant be loaded. I will restart in safe mode and use avast clear.

[Eddy]

Take your time.
Better slow and thorough than fast and sorry.
The "htmlayout.dll can't be loaded" is a indication of a corrupted install.

[AvastInternetSecurityUser]

I reinstalled it following all the steps. Still no go for safezone this time when i clicked on it i got a bsod but it is different here is the latest bsod log.

==================================================
Dump File         : 013014-38407-01.dmp
Crash Time        : 30/01/2014 17:51:17
Bug Check String  :
Bug Check Code    : 0xc000021a
Parameter 1       : fffff980`01d00fe0
Parameter 2       : 00000000`00000001
Parameter 3       : ffffffff`c0000001
Parameter 4       : 00000000`000104a0
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+6f880
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.17273 (win7_gdr.130318-1532)
Processor         : x64
Crash Address     : ntoskrnl.exe+6f880
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\013014-38407-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 262,144
Dump File Time    : 30/01/2014 17:52:33
==================================================

[AvastInternetSecurityUser]

It isnt a memory issue cos i did all the tests. sfc /scannow says 100% verification so that isnt a problem. It only happens when i click on safezone.

[CraigB]

I have MSE installed but im not using it disabled it on startup. I am downloading the files as i type i'll keep you informed.

Sorry but even disabled there are still low level active drivers that can conflict, no AV must be installed with avast whether running or not.

[AvastInternetSecurityUser]

I have MSE installed but im not using it disabled it on startup. I am downloading the files as i type i'll keep you informed.

Sorry but even disabled there are still low level active drivers that can conflict, no AV must be installed with avast whether running or not.

Uninstalled MSE i have SAS MalwareBytes Hitman pro Spyware Blaster the only one running is Avast!

[CraigB]

The other programs are fine as they are not AV's, though SAS and MBAM would be the only ones worth keeping out of them imo

[Eddy]

It isnt a memory issue cos i did all the tests. sfc /scannow says 100% verification so that isnt a problem

sfc has nothing to do with memory.

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