Exception Code

[essexboy]

Are you using any cyberlink software

[Eddy]

Internet Explorer v7.0.6002.18005 ? Shouldn't that be version 8?
And please attach the logs as requested.

[AliOop]

I have no idea what cyberlink software is and I use Firefox not IE...let me clarify. This laptop was my son's. His grandfather bought it for him, refurbed and there were some programs on here that I never paid attention to because I didn't need them and since they never caused any issues I just left them alone. Now that you said that I went into Control Panel and there is something called CyberLink Ucam? I'm sure I can probably get rid of some of these programs but I don't know which ones are actually needed vs. unnecessary and taking up space.

[essexboy]

If you do not use the programme then uninstall it http://www.cyberlink.com/products/youcam/features_en_GB.html?r=1

Otherwise I would recommend that you update it

With regards to IE even if you do not use it, it is embedded in the system  and does need to be kept up to date

Lets have a look at it and see what else is there

Download OTL  to your Desktop
Secondary link

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.

• Select All Users
  
• Select LOP and Purity
• Under the Custom Scan box paste this in

netsvcs
BASESERVICES
%SYSTEMDRIVE%\*.exe
c:\program files (x86)\Google\Desktop
c:\program files\Google\Desktop
dir "%systemdrive%\*" /S /A:L /C
/md5start
rpcss.dll
/md5stop
CREATERESTOREPOINT

• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    
  • Attach  both logs