Hello,
This is my first post as a long time Avast user. I have long been a supporter and fan of Avast for over 5 years, and it has never failed me, until now.
I have a new virus that keeps popping up every time I reboot and login. I have been unable to get rid of it with Avast full and boot time scan, coupled with MBAM.
Operating system: Windows 7, SP1. I've read through some previous posts on here from people experiencing the same problem, and I am following the guidance previously provided up to this point:
I have downloaded and ran the Farbar Scan and Recovery Tool, and attached are the FRST.TXT, Addition.txt, and the Search.txt file based on a search of rsa64.dll.
The Search did not return any results. I can only assume this is because every time I log in the virus is detected, the file is quarantined.
Also attached is the mbam log, which also came back clean.
This may be completely unrelated to the virus, but I am unable to create other profiles on the operating system. When I do, and the profile loads, it crashes and gives me an explorer.exe error. Again, this could have nothing to do with it. I'm primarily concerned with how to get rid of this virus. Can someone please help?
Many thanks in advance