O provider(s) total, 0 running

[Shane]

I have on managed client that is complaining with that error. I have checked to make sure that RPC is running and so is the avast! service, but the avast! service complains that it is not wokring due to a dependency or is marked for deletion.


Any Ideas?

TIA,
Shane

[Vlk]

So the service cannot be started?
Have you tried rebooting the machine?


Thanks

[kah72]

Hi there, i've got the same problem with my client (win xp pro sp2).
i shut down the windows firewall on that client, but the provider aren't working. a reboot makes no difference. i've got no idea what to do.

[Vlk]

kah7, are you also talking about ADNM? Or regular avast Home or Professional?

You posted to the ADNM section.

[kah72]

Hi Vlk,

i run ADNM on my machine and installed the client (push) an a notebook in my domain. the installation was great, but after the restart of the client, there were no provider running. there is only a red cross on the avast-tray that says no provider running. i've got other clients where everything is ok. So i've got no idea.

[Vlk]

Check the status of the "avast antivirus" service on the machine (Control Panel -> Administrative Tools -> Services). Is it running? If not, is it possible to start it?

[kah72]

Hi Vlk,

sorry, it is not possible to start the service. If i try to start the service (by icon in sys-tray) there is a popup who ask for the password. i type the right password, but nothing happens. Then i tried to start the service from control panel -> admin tools -> services (avast! iAVS4 Control Service) there was the following message "failure 1069 - the service couldn't start because of a wrong login", but i think i've got the right passwords.

the only service that runs is "avast! NetAgent"

[Vlk]

Check the "Log on" page in the service's properties. It needs to have the correct Windows log on information in it. Is this the case?

Maybe there was a typo in the password (when you originally installed avast...)

[kah72]

Hi Vlk,

i checked the service. The "local system account" is marked. I think it is right, isn't it?
There is another aspect i figured out. On the system with win xp sp1 it works fine, but on machines with win xp sp2 there are the problems. I think it may be, because of the window firewall, so i deactivate the firewall, but nothing happened. May be there is an problem with sp2, i've got no idea.