Author Topic: BUG in Web-shield 2014.9.0.2016  (Read 3240 times)

0 Members and 1 Guest are viewing this topic.

Offline Andrey,pro

  • Avast Überevangelist
  • Ultra Poster
  • *****
  • Posts: 5013
  • Things happen
BUG in Web-shield 2014.9.0.2016
« on: March 31, 2014, 09:11:50 PM »
Hello,

Some users reported that they have problems with the internet (can't watch video on youtube, ssl error on mail server mail.ru, loosing internet connection after some time)
I asked one of them to generate a support package, you can download it here.

I looked into the logs and it seems to be a sreamfilter bug. Switching to "transparent" proxy mode didn't solve the problem, if user switching to "transparent" proxy mode he hasn't got internet connection at all, also we tried to do a clean install, but with no luck...

How to fix this bug? OS windows 8 and windows 7 x64

« Last Edit: March 31, 2014, 09:15:45 PM by Andrey,pro »

Online DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 86788
  • No support PMs thanks
Re: BUG in Web-shield 2014.9.0.2016
« Reply #1 on: March 31, 2014, 09:33:00 PM »
This is more likely to be the avast online security (AOS) add-on. Given that this is https, the web shield shouldn't be monitoring these connections.

Try disabling the AOS add-on in their browser, if it works then there is more than likely a setting in the AOS, possibly the social networking one.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.5.6015 (build 22.5.7263.730) UI 1.0.711/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Andrey,pro

  • Avast Überevangelist
  • Ultra Poster
  • *****
  • Posts: 5013
  • Things happen
Re: BUG in Web-shield 2014.9.0.2016
« Reply #2 on: March 31, 2014, 09:43:45 PM »
Hi David, I'm pretty sure it's not related to AOS plugin, because after some time user loosing internet connection.
Disabling web-shield solved the problem.
However, we'll try to disable AOS.
« Last Edit: March 31, 2014, 10:04:35 PM by Andrey,pro »

Online DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 86788
  • No support PMs thanks
Re: BUG in Web-shield 2014.9.0.2016
« Reply #3 on: March 31, 2014, 11:24:09 PM »
OK, the only reason I mentioned AOS is that there have been some instances where it and youtube have conflicted.

As you say the fact that it is intermittent make it more difficult to track down.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.5.6015 (build 22.5.7263.730) UI 1.0.711/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Andrey,pro

  • Avast Überevangelist
  • Ultra Poster
  • *****
  • Posts: 5013
  • Things happen
Re: BUG in Web-shield 2014.9.0.2016
« Reply #4 on: April 01, 2014, 03:02:21 PM »
As expected, disabling AOS plugin didn't solve the problem. One of the users with such problem just reinstalled windows and avast is working fine now. It seems like avastclear missed something...

Offline Andrey,pro

  • Avast Überevangelist
  • Ultra Poster
  • *****
  • Posts: 5013
  • Things happen
Re: BUG in Web-shield 2014.9.0.2016
« Reply #5 on: April 07, 2014, 07:28:41 PM »
Another user, but the same problem, it seems like avast team is not interested in solving this bug.  :-[
Btw, another support package: http://rghost.ru/53827266 (just press "скачать" button to download package).