Author Topic: PUP.Optional.PCPerformer.A found?  (Read 6298 times)

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Desiree859

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PUP.Optional.PCPerformer.A found?
« on: April 11, 2014, 10:26:05 PM »
I did a weekly scan of malwarebytes this afternoon (all updated and everything) and it discovered a file named PUP.Optional.PCPerformer.A. It's location is: c:/windows/system32/roboot64.exe.

Is this a false positive or am I infected?

Offline Eddy

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Re: PUP.Optional.PCPerformer.A found?
« Reply #1 on: April 11, 2014, 10:33:31 PM »
Please follow the instructions and attach the logs to your next post:
http://forum.avast.com/index.php?topic=53253.0

Offline magna86

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Re: PUP.Optional.PCPerformer.A found?
« Reply #2 on: April 11, 2014, 10:58:37 PM »
Monitoring  :)

Desiree859

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Re: PUP.Optional.PCPerformer.A found?
« Reply #3 on: April 11, 2014, 11:15:23 PM »
FInally! Sorry it took so long. I had trouble finding the files. :P
« Last Edit: April 16, 2014, 11:19:14 PM by Desiree859 »

Offline magna86

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Re: PUP.Optional.PCPerformer.A found?
« Reply #4 on: April 11, 2014, 11:30:36 PM »
Hi,

You have been run both OTL and aswMBR two times. There is no need for that ...  :)

Logs looks clean but we shall preform additional junk cleaning with zoek. This one here, run only one time!



Please download zoek.zip or zoek.rar by smeenk () from here or here and save it to your Desktop.
Unpack the archive...
  • Close any open browsers
  • Temporarily disable your AntiVirus program. (If necessary)
    If you are unsure how to do this please read this or this Instruction.

  • Double click on zoek.exe to run the tool .
    Please wait while the tool does not start...

  • Copy the text present inside the code box below and paste it into the large window in the zoek tool:
Code: [Select]
Uninstall-List;
C:\Windows\SysWow64\shortcut_ex.dat;i
EmptyCLSID;
C:\ProgramData\*.tmp;f
AutoClean;
  • Click on button.
    Please wait until a logreport will open (this can be after reboot)

  • Save notepad to your Desktop and attach here zoek-results.log
    Note: It will also create a log in the C:\ directory named "zoek-results.log"

Desiree859

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Re: PUP.Optional.PCPerformer.A found?
« Reply #5 on: April 12, 2014, 12:05:00 AM »
I had some trouble with Zoek and getting it to run so I have no idea if I did this right.
« Last Edit: April 16, 2014, 11:19:24 PM by Desiree859 »

Offline magna86

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Re: PUP.Optional.PCPerformer.A found?
« Reply #6 on: April 12, 2014, 01:14:08 AM »
Hi,

Yes you did it good.  ;)

We need to run zoek one more time.
Disable antivirus and re-run Zoek tool as you did before but use this script:

Code: [Select]
ResetWMI;
Reboot;

After the restart please post me the fresh created zoek log.

Desiree859

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Re: PUP.Optional.PCPerformer.A found?
« Reply #7 on: April 12, 2014, 01:26:15 AM »
Okay, great! :) I'm glad I did it right.

Here is the log. I attached two because I wasn't sure which one was the new one. Sorry, I am terrible with computers!
« Last Edit: April 16, 2014, 11:19:40 PM by Desiree859 »

Offline Secondmineboy

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Re: PUP.Optional.PCPerformer.A found?
« Reply #8 on: April 12, 2014, 01:34:03 AM »
Magna is in bed now.

Its 2am here soon.

Check back later the day :)
Windows 10 1909, 4 GB DDR3 RAM, 500 GB 5400 RPM HDD, 1366 by 768 LCD Screen, Intel Core i3 5010U Dual Core, Intel HD Graphics 5500
HUAWEI P30 Pro. Android 10

Desiree859

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Re: PUP.Optional.PCPerformer.A found?
« Reply #9 on: April 12, 2014, 01:43:08 AM »
Okay, thank you!

Offline magna86

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Re: PUP.Optional.PCPerformer.A found?
« Reply #10 on: April 12, 2014, 09:30:11 PM »
Hi,

How is the computer behavior now? Is the problem solved now?


Only if problem still exists, post me the fresh OTL.txt logreport.

Desiree859

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Re: PUP.Optional.PCPerformer.A found?
« Reply #11 on: April 12, 2014, 09:33:30 PM »
It's working fine now. I did another scan with malwarebyes and it was clean. :)

Thank you!

Offline magna86

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Re: PUP.Optional.PCPerformer.A found?
« Reply #12 on: April 12, 2014, 10:02:04 PM »
The following will implement some post-cleanup procedures:

=> Please download DelFix by Xplode to your Desktop.

Run the tool and check the following boxes below;
Remove disinfection tools
Create registry backup
Purge System Restore

Click Run button and wait a few seconds for the programme completes his work.
At this point all the tools we used here should be gone. Tool will create an report for you (C:\DelFix.txt)

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.

Desiree859

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Re: PUP.Optional.PCPerformer.A found?
« Reply #13 on: April 12, 2014, 10:05:53 PM »
Allright done! :) Do I need to attach the delfix log?

Offline Michael (alan1998)

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Re: PUP.Optional.PCPerformer.A found?
« Reply #14 on: April 13, 2014, 01:44:19 PM »
No, delete delfix.
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