Why I am replacing avast and no longer using it

[RevolutionSphere]

You could use Micosoft Remote Assistance, theres also TeamViewer.

[cavehomme2]

Two business facts:

1. Marketing departments often fail to understand that it costs 9 - 10 times more to win back a customer rather than keep him / her.

2. the number of people who actually complain to a company officially, or via a forum / social networking, are a very small proportion of the total number of dissatisfied customers. That means, most dissatisfied customers simply walk away to another company without writing to complain.

Conclusion:

Astute marketing and customer service departments therefore listen to, and act, to even a small number of complaints because they know the real number of complaints is massively more, moreover, they know it will cost much more to try and get people back.

Enough said.

[Para-Noid]

1) Where did you get those numbers?
2) In the same vein, most satisfied customers do "not" post to state their liking a product.

Conclusion...Inconclusive!

[cavehomme2]

1) Where did you get those numbers?
2) In the same vein, most satisfied customers do "not" post to state their liking a product.

Conclusion...Inconclusive!

Conclusion...stay in denial phase.

Long time Avast customers really want to help Avast, are going out of their way to give advise to make Avast better and to make them aware of big probelms in the community and their quality, but the fanboys keep on being fanboys.

Goodbye.

[schmidthouse]

Two business facts:

1. Marketing departments often fail to understand that it costs 9 - 10 times more to win back a customer rather than keep him / her.

2. the number of people who actually complain to a company officially, or via a forum / social networking, are a very small proportion of the total number of dissatisfied customers. That means, most dissatisfied customers simply walk away to another company without writing to complain.

Agreed

[AdrianH]

1) Where did you get those numbers?
2) In the same vein, most satisfied customers do "not" post to state their liking a product.

Conclusion...Inconclusive!

Well known fact , cost of losing a customer is many more times the cost of gaining one.

Trying to entice people back ......... even higher than the original loss.

http://expertaccess.cincom.com/2010/02/the-real-costs-of-losing-customers-2/


http://brandongaille.com/why-customers-leave-and-the-cost-losing-a-customer/

[bob3160]

A simple fact to remember is that a majority of users of any product
Never Complain they simply move on to something else that gives them greater satisfaction.
Therefore, any legitimate complaint deserves and should be listened too with an open mind.

[soryps]

People please... we have reached the point that avast firewall is acting erratically all of a sudden. Look here http://forum.avast.com/index.php?topic=148867.0
Oh and the ads... oh the ads... Now I need an antivirus/adblocker for my antivirus...

[bob3160]

People please... we have reached the point that avast firewall is acting erratically all of a sudden. Look here http://forum.avast.com/index.php?topic=148867.0
Oh and the ads... oh the ads... Now I need an antivirus/adblocker for my antivirus...

Amazing how you seem to have a problem with numerous parts of avast.
More amazing is the fact that you don't seem to be interested in solving any of those problems.
The onlything I read are complaints. Is there an ulterior motive in your posts

[kaidai]

As an paid user, I am still frustrated with the current avast firewall and the support staff.
But I don't understand why are there avast users so angry about avast ads.
It's just a small rectangular box at the bottom right corner which seldom appears.
Besides, some ads are just discount promotions. I saved a lot of money because of that.

P.S.
When will the "Stuck to Public (current profile)" get fix?

[bob3160]

Snip

P.S.
When will the "Stuck to Public (current profile)" get fix?

A screenshot of the problem would be helpful.

[jacal]

But I don't understand why are there avast users so angry about avast ads.
It's just a small rectangular box at the bottom right corner which seldom appears.
Besides, some ads are just discount promotions. I saved a lot of money because of that.

These ads and boxes are exactly what a product of this kind is supposed to block. And this forum, that used to be a kind place, is crawling with angry men in uniforms, yelling at people. One should never argue with 'evangelists' of any kind.

[digmor crusher]

These ads and boxes are exactly what a product of this kind is supposed to block. And this forum, that used to be a kind place, is crawling with angry men in uniforms, yelling at people. One should never argue with 'evangelists' of any kind.
[/quote]


100% correct.

[Matthew_Wai]

I have been using avast free for nearly a month. I removed functions which have a charge, and then pop-up ads disappeared. I see no unwanted pop-ups either.