Author Topic: Svchost.exe is infected.  (Read 8196 times)

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JaeJaeAgogo

  • Guest
Svchost.exe is infected.
« on: May 04, 2014, 09:34:36 PM »
I'm running a legal Windows 8 (Came with the computer when I bought it)

For a few days now, Avast has been constantly blocking files that all came from the same place, but it doesn't show up in scans:


I've followed the instructions provided by the website to the best of my abilities, though OTL only made one notepad document and aswMBR isn't supported by windows 8?

I've attached the logs the requested logs after following all of the instructions in the sticky threads, I've made no changes to my computer since before the scans.


Valinorum

  • Guest
Re: Svchost.exe is infected.
« Reply #1 on: May 04, 2014, 09:38:06 PM »
Monitoring. Await my reply.

Valinorum

  • Guest
Re: Svchost.exe is infected.
« Reply #2 on: May 04, 2014, 09:48:13 PM »
Hi,

  • Step #1 Fix with OTL
    • Re-run OTL by right clicking and choosing Run as administrator;
    • Under the Custom Scans/Fixes Box copy and paste the following contents inside the code box.
Code: [Select]
:Commands
[createrestorepoint]

:OTL
[2014/04/23 17:08:35 | 000,000,000 | --S- | M] () -- C:\windows\SysNative\clsnj.sib
[2014/04/23 12:37:46 | 000,000,028 | ---- | M] () -- C:\windows\SysWow64\u
[2014/04/22 13:08:37 | 000,000,064 | ---- | M] () -- C:\windows\SysNative\mmowwun.phl
[2014/04/22 13:08:37 | 000,000,000 | ---- | M] () -- C:\windows\SysNative\trli.ecr
[2014/04/22 12:52:49 | 000,236,804 | --S- | M] () -- C:\windows\SysNative\wpkwi.kab
[2014/04/26 16:30:25 | 000,000,000 | ---- | M] () -- C:\END
[2014/05/03 18:38:35 | 000,000,066 | ---- | M] () -- C:\windows\SysNative\exowtch.gll

:Files
C:\$Recycle.bin\S-1-5-21-915191271-1565821320-4066514102-1002\$RRFT9EM

:Commands
[emptytemp]
    • Click on "Run Fix" and let the program run unhindered;
    • Your PC will reboot automatically and a log will be opened;
    • Please attach it in your next reply.



  • Step #2 Run ComboFix
    Download ComboFix by sUBs from one of the suitable locations listed below and save it to your Desktop.
    Download Link #1
    Download Link #2
    Donwload Link #3

    Warning
    Please acknowledged yourself this warning beforehand. The tool, ComboFix, is an extremely powerful malware removal tool if not one of the most powerful tools ever created. In the hands of an inept person or a simple mistake can render your machine un-bootable. Peruse every step I listed below unless you want a dreadful occurrence.
    ***

    • Disable your security software. For more information, peruse this thread;
    • Right-click and choose Run as administrator to run the program.
    • As a buit-in process, ComboFix will check if you system has Microsoft Windows Recovery Console installed. Let Combofix download and install Microsoft Windows Recovery Console.
      • It requires an active internet connection.
      • If your system already has Microsoft Windows Recovery Console installed, this step will be skipped
    • ComboFix will now scan your system for malwares and will attempt to remove them.
      • Note: ComboFix performs fifty steps during this fix. Please be patient.
    • After the scan your system will reboot and a log will be produced. The log is automatically saved in C:\ComboFix.txt.
    • Attach the log in your next reply.
    Crucial Notes:
    • Do not mouse-click when ComboFix is running as it may stall.
    • Do not re-run ComboFix if you face a problem. Ask for my instruction here.
    • ComboFix will make Internet Explorer your default browser and will change number of different Internet Explorer settings.
    • ComboFix prevents autorun functions of all CD and USB devices to assist with malware removal and increase security. If this is an issue or makes it difficult for you, please tell me.
    • It is possible that ComboFix, even on its first run, may have fixed the problems you are having. We strongly suggest that you still post your log into the topic that you are receiving help as you most likely will have infections left over that your helper will need to analyze further.
    • ComboFix will disconnect your system from internet for security measures. The connection is automatically restored after the scan but if it does not, it can be restored by rebooting the PC.


  • Required Log(s):
    • OTL Fix Log
    • ComboFix Log
Regards,
Valinorum

JaeJaeAgogo

  • Guest
Re: Svchost.exe is infected.
« Reply #3 on: May 05, 2014, 12:23:28 AM »
Sorry to keep you waiting.

After finishing, combofix didn't reboot, but it did open a log, so I saved the log and manually restarted my computer.


Valinorum

  • Guest
Re: Svchost.exe is infected.
« Reply #4 on: May 05, 2014, 03:09:10 PM »
Hi,

  • Step #3 Run ComboFix Script
    Make sure that you still have Combofix on your Desktop. If not, download it from here.
    • Open Notepad.exe. Do not use any other text editor software;
    • Copy and Paste the contents inside the code-box to your Notepad --
Code: [Select]
FCopy::
c:\windows\WinSxS\amd64_microsoft-windows-com-base-qfe-rpcss_31bf3856ad364e35_6.2.9200.16384_none_c2948360c7a43433\rpcss.dll | c:\windows\system32\rpcss.dll
    • Click on File > Save as...
      • Inside the File Name box type CFScript.txt
      • From the Save as type drop down list, choose All Files
    • Save the file to your Desktop;
    • Make sure your security programs are disabled while performing the actions. If you have difficulties, peruse this thread;
    • Drag CFScript.txt into ComboFix.exe as shown in the screenshot below --

    • ComboFix will now run a scan on your system. After the scan finishes, it will execute the script and reboot your computer automatically. Don't reboot your computer manually, let ComboFix do it. Once your computer is rebooted, ComboFix will start preparing a log. Please let it do so unhindered. After a few minutes, it shall produce a log for you.
    • Please attach the C:\ComboFix.txt in your next reply.



  • Step #4 Scan with Farbar Recovery Scan Tool
    • Please download Farbar Recovery Scan Tool by Farbar to your Desktop from the link below.
      Download link for 32 bit system
      Download link for 64 bit system
    • Right-click on the program and choose Run as administrator;
    • Put tick-mark on all boxes under Whitelist and Optional Scan;
    • Click on Scan;
    • After the scan two notepad files will be opened --
      • FRST.txt;
      • Addition.txt
    • Attach the contents of the logs in your next reply.


  • Required Log(s):
    • ComboFix Log
    • Farbar Recovery Scan Tool Log(s) --
      • FRST.txt
      • Addition.txt
Regards,
Valinorum

JaeJaeAgogo

  • Guest
Re: Svchost.exe is infected.
« Reply #5 on: May 05, 2014, 11:27:24 PM »
Here they are, sorry to be so much trouble.

Valinorum

  • Guest
Re: Svchost.exe is infected.
« Reply #6 on: May 06, 2014, 05:42:35 AM »
Hi,

May I ask why you ran Zoek.exe?



  • Step #5 Fix with FRST
    Make sure that you still have FRST.exe on your Desktop. If you do not have it, download the suitable version from here to your Desktop.
    • Open Notepad.exe. Do not use any other text editor software;
    • Copy and Paste the contents inside the code-box to your Notepad --
Code: [Select]
Start
2014-05-04 16:13 - 2014-05-05 13:44 - 00000069 _____ () C:\windows\system32\exowtch.gll
2014-05-04 16:05 - 2014-05-04 16:05 - 00000027 _____ () C:\windows\SysWOW64\u
2014-05-04 16:02 - 2014-05-04 16:02 - 00000064 _____ () C:\windows\system32\mmowwun.phl
2014-05-01 16:13 - 2014-05-01 16:13 - 01115136 _____ () C:\Users\Jae\Downloads\th12e_patch_1.0 (1).exe
2014-05-01 16:12 - 2014-05-01 16:13 - 01115136 _____ () C:\Users\Jae\Downloads\th12e_patch_1.0.exe
2014-04-23 17:08 - 2014-04-23 17:08 - 00000000 ____S () C:\windows\system32\clsnj.sib
2014-04-22 13:08 - 2014-04-22 13:08 - 00000000 _____ () C:\windows\system32\trli.ecr
2014-04-22 12:52 - 2014-04-22 12:52 - 00236804 ____S () C:\windows\system32\wpkwi.kab
Reboot:
End
    • Click on File > Save as...
      • Inside the File Name box type fixlist.txt;
      • From the Save as type drop down list, choose All Files
    • Save the file to your Desktop;
    • Re-run FRST.exe and click Fix;
      • Note: If FRST advises there is a new updated version to be downloaded, do so/allow this.
    • After the completion, a log will be produced;
    • Attach the log in your next reply.



Re-run FRST and click on Scan. Attach the log after the scan. In addition, attach the following file as well : C:\zoek-results.log and C:\zoek-results2014-04-24-203103.log.

I implore you not to run any fix tools unless asked.



  • Required Log(s):
    • Farbar Recovery Scan Tool Log(s) --
      • FixLog.txt
      • FRST.txt
    • Zoek Log(s) --
      • zoek-results.log
      • zoek-results2014-04-24-203103.log
Regards,
Valinorum

JaeJaeAgogo

  • Guest
Re: Svchost.exe is infected.
« Reply #7 on: May 06, 2014, 08:00:50 AM »
Is there a way for Zoek to scan automatically? The only time I used it was before coming here for help, so I apologize if it scanned afterwards.

Valinorum

  • Guest
Re: Svchost.exe is infected.
« Reply #8 on: May 06, 2014, 08:28:40 AM »
Hi,

You should not run these programs (zoek, OTL, FRST, ComboFix et cetera) without supervision. They are designed for manual removal and in most cases they will carry out any commands given to them. In you are not experienced, there is a good change of a dreadful occurrence. How is your system running?

Pando Media Booster Advice:

I see you Pando Media Booster installed, maybe intentionally and or came with one of your installed games for example. Technically this type of software is based upon peer to peer technology and you can never really be sure what it is purportedly downloading is always safe. Plus it does not always make that much of a improvement with downloading.

My friendly advice is if you do not really use it, merely uninstall. However this is choice to do so or not and end of the day I respect whomever I assist with what they wish to have installed on their respective machines.



  • Step #6 Uninstall Programs
    I want you to uninstall the following program(s) listed below due to poor reputation we receive about them. To uninstall a program, go to Start > Control Panel > Uninstall a program or Start > Control Panel > Programs and Features. Wait for the list to fill up and double-click on the items I have listed below and follow the on-screen instruction to remove/uninstall them.

      • Œ•ûSãY˜O Ver1.33
      • Java 7 Update 45
      • McAfee Security Scan Plus
      • Mozilla Firefox 23.0.1 (Program is outdated. Update information located here
      • SweetPacks Toolbar for IE


    • Step #7 P2P Warning
      **IMPORTANT I notice there are signs of one or more P2P (Person to Person) File Sharing Programs on your computer.
      • µTorrent
      I shall provide you with a few reference links, please read them up to know the risks of having a P2P program.
      Note: Even if you are using a "safe" P2P program, it is only the program that is safe. You will be sharing files from uncertified sources, and these are often infected. The bad guys use P2P file-sharing as a major conduit to spread their wares.

      My recommendation is that you uninstall the programs listed above. If you choose not to remove them, please do not use them until this computer is clean.


    • Step #8 Fix with AdwCleaner
      • Download AdwCleaner by Xplode to your Desktop from the following link.
      • Right-click on AdwCleaner.exe and choose Run as administrator;
      • Click on Scan and let the program run unhindered;
      • When done, click on Clean and allow the system to reboot after it is done;
      • A log will be opened automatically after the restart;
      • Attach the log in your reply.


    • Step #9 Fix with Junkware Removal Tool
      Download Junkware Removal Tool by thisisu to your Desktop from the link below.
      Download Link 1
      Download Link 2
      • Disable your anti-virus to avoid potential conflicts. For more information please acknowledge yourself this article;
      • Run the program either by double-clicking(Windows XP) or Right-clicking and choosing Run as administrator(Windows Vista and above);
      • Please be patient as the tool cleans your system;
      • After completion of the process a log named JRT.txt will automatically open and is save to your Desktop;
      • Attach the log in your next reply.


    • Required Log(s):
      • AdwCleaner Log
      • Junkware Removal Tool Log
    Regards,
    Valinorum

    JaeJaeAgogo

    • Guest
    Re: Svchost.exe is infected.
    « Reply #9 on: May 06, 2014, 09:58:47 AM »
    Alright, I've followed your instructions and here are the logs. I also uninstalled the programs with poor reputations and Pando Media Booster.

    My system is running fine. Fortunately, nothing was messed up from running Zoek. I'm definitely not touching them again without someone experienced, though.

    Valinorum

    • Guest
    Re: Svchost.exe is infected.
    « Reply #10 on: May 06, 2014, 10:06:23 AM »
    Hi,

    • Step #10 Scan with Malwarebytes' Anti-Malware
      • Download Malwarebytes' Anti-Malware from the suitable link below --
      • Double-click mbam-setup.exe to install the application.
      • Before clicking Finish perform the following actions --
        • Un-check the box beside Enable free trial of Malwarebytes Anti-Malware Premium.
        • Check the box beside Launch Malwarebytes Anti-Malware
      • Once the program has loaded, The MBAM dashboard will appear with an alert to update - click the green button Update Now;
      • Click on Setting--
        • Navigate to the tab Detection and Protection and check all the boxes under Detection Options
      • From the Dashboard click on Scan Now;
      • If threats are detected click on Apply actions. If the program asks to reboot your PC, let it do so;
      • On completion of the scan click on View Detailed Log after that click on Export Button, select Text File and save the log to your Desktop;
      • Attach the log in your next reply.


    • Step #11 ESET Online Scanner
      Disable your security programs which includes but not limited to anti-virus, anti-malware, anti-spyware et cetera. Peruse this for additional information.
      • Download esetsmartinstaller_enu.exe by clicking here.
      • Right-click on the program and choose Run as administrator.
      • Accept their terms and condition and proceed.
      • Install Add-On/Active X if prompted.
      • From the Computer Scan Setting --
        • Uncheck the box beside Remove Found Threats;
        • Check the box beside Scan archives
      • Click on Advanced Setting and check the following boxes--
        • Scan for potentially unwanted applications
        • Scan for potentially unsafe applications
        • Enable Anti-Stealth Technology
      • Click on Start and wait for the virus signature database to update.
      • The online scan will begin automatically and can take several hours.
        • Note: Do not touch either the Mouse or keyboard during the scan. Otherwise it may stall.
      • After the Scan finishes --
        • If no threats were found:
          • Put a checkmark in Uninstall application on close.
          • Close the program and report that nothing was found
        • If threats were found:
          • Open the file located in C:\Program Files\ESET\ESET Online Scanner\log.txt (32-bit) or C:\Program Files (x86)\ESET\ESET Online Scanner\log.txt (64-bit).
          • Copy and Paste contents of the log file in your next reply.
      Note: Enable your security programs afterwards.


    • Required Log(s):
      • Malwarebytes' Anti-Malware Log
      • ESET Scan Log
    Regards,
    Valinorum

    JaeJaeAgogo

    • Guest
    Re: Svchost.exe is infected.
    « Reply #11 on: May 07, 2014, 04:10:27 PM »
    ESET found quite a few things. The log was very long, did you still want it copy and pasted?

    « Last Edit: May 07, 2014, 04:15:01 PM by JaeJaeAgogo »

    Valinorum

    • Guest
    Re: Svchost.exe is infected.
    « Reply #12 on: May 07, 2014, 05:11:27 PM »
    Hi,

    How is your system running?



    Uninstall the following --
    • Web Layers 3.0.0

    • Step #12 Fix with FRST
      Make sure that you still have FRST.exe on your Desktop. If you do not have it, download the suitable version from here to your Desktop.
      • Open Notepad.exe. Do not use any other text editor software;
      • Copy and Paste the contents inside the code-box to your Notepad --
    Code: [Select]
    Start
    C:\Program Files (x86)\Web Layers
    C:\Users\Jae\AppData\Local\CRE\banjjklfojcdbofbhbgiedekefohoaff.crx
    C:\Users\Jae\Desktop\Adobe Photoshop CS4 + Keygen
    C:\Users\Jae\Downloads\Adobe Photoshop CS4 + Keygen.rar
    C:\Users\Jae\Downloads\Audacity.exe
    C:\Users\Jae\Downloads\cbsidlm-cbsi145-Hamster_Free_Video_Converter-SEO-75218449.exe
    C:\Users\Jae\Downloads\cbsidlm-tr1_14-SMRecorder-ORG-75332290.exe
    C:\Users\Jae\Downloads\FreeWAVToMP3Converter.zip
    C:\Users\Jae\Downloads\RealPlayer.exe
    C:\Users\Jae\Downloads\Setup_FreeVideoPlayer.exe
    C:\Users\Jae\Downloads\smconverter_installer.exe
    C:\Users\Jae\Downloads\smrecorder_installer.exe
    C:\Users\Jae\Downloads\FreeWAVToMP3Converter
    C:\Users\Jae\Pictures\ccsetup405.exe
    C:\Windows\System32\config\systemprofile\AppData\Local\Google\Chrome\User Data\Default\Extensions\banjjklfojcdbofbhbgiedekefohoaff\10.22.0.593_0\TBHostSupport
    C:\Windows\System32\config\systemprofile\AppData\Local\Google\Chrome\User Data\Default\Extensions\ghdomkkcnldpmfcefiaaahchgoinofkb\1.0.0_0\background.js
    C:\Windows\System32\config\systemprofile\AppData\Local\Google\Chrome\User Data\Default\Extensions\ghdomkkcnldpmfcefiaaahchgoinofkb\1.0.0_0\content.js
    C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\co[1].htm
    C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\co[2].htm
    C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\co[3].htm
    Reboot:
    End
      • Click on File > Save as...
        • Inside the File Name box type fixlist.txt
        • From the Save as type drop down list, choose All Files
      • Save the file to your Desktop;
      • Re-run FRST.exe and click Fix;
        • Note: If FRST advises there is a new updated version to be downloaded, do so/allow this.
      • After the completion, a log will be produced;
      • Attach the log in your next reply.



    • Required Log(s):
      • FRST Fix Log
    Regards,
    Valinorum

    JaeJaeAgogo

    • Guest
    Re: Svchost.exe is infected.
    « Reply #13 on: May 07, 2014, 05:43:31 PM »
    My system is running better (no lagging, stalling or processes taking longer than they should to start) and I haven't seen the infection notice from Avast for at least a day.

    I've removed Web Layers as instructed.

    Valinorum

    • Guest
    Re: Svchost.exe is infected.
    « Reply #14 on: May 07, 2014, 07:13:59 PM »
    Perusing your logs, I see no infection currently present in your system. Unless you are having any issue(s), the machine appears to be Malware-free as we speak.



    ♣ Removal of Tools and Quarantined Files ♣



    Despite the tools we have used are clean, they are powerful removal tools and made in a way so that they carry out any commands given to them without (most cases) asking for a confirmation. In the hands of an inept person, they can make the machine un-bootable -- a scenario we do not wish to see. Also, we need to remove the quarantined files/folders from your system as a dormant malware can be as bad as an active one if given the proper environment. I shall now give you the guidelines to remove the tools and the quarantined files from your system.

    • Cleanup with Delfix
      Please download DelFix by Xplode to your Desktop.
      Download Link
      • Double-click to run the program;
        • Note: Windows Vista/7/8 users right-click and choose Run as administrator
      • Make sure that all the boxes are checked;
      • Click Run;
      • A log will be opened after the operation is finished;
      • Copy and Paste it in your next reply


    ♣ Prevention and Future Guidelines ♣



    Prevention is better than cure -- goes the old saying. As much as we love to see you visit our site, we do not want to see you having your PC infected by malwares again.

    • Keep Windows up-to-date.
      It is extremely important that you keep your operating system (Windows) updated when updates are made available. It is set to alert you, so be sure not to ignore these notices and to allow the updates to install. Many of these are critical security packages which could very possibly be the difference between your picking up a future infiltration and simply passing right by it unharmed.
    • Run antivirus software and keep it up-to-date, too.
      Antivirus software is your safety net if all other protections fail. The first line of defense is smart computing, of course, but everyone needs a backup. Once they're installed, check periodically to ensure they have been successfully updating as well. An out-of-date antivirus is not a happy antivirus!
    • Keep your web browser plugins and other programs updated also.
      This tip is rarely shared by technicians and its importance is not widely recognized, but it's absolutely critical. Programs such as Java, Adobe Flash Player and Adobe Reader, Internet Explorer, and myriad other such web-exposed items are deeply vulnerable to attack, which can quickly lead to a hopelessly infected system no matter what protection you currently have installed. The reason is that these programs are ubiquitous, but are also not perfect and are extremely complex... and as such, security vulnerabilities are discovered and exploited by hackers hoping to gain control over your machine. By performing every update for these programs as soon as it's made available, you will greatly reduce your exposure to dangerous internet threats.

      A great way to do this is to install the Filehippo Update Checker and run it regularly. Also, try not to ignore any notifications you receive regarding updates to programs already installed on your PC.

      No scripts is an excellent security device too. I like it but it is not for everyone because it requires you to take action if you want to see some things (pop ups, banners etc.) on sites you visit.

      Download  NoSript by Giorgio Maone.

      Note: Sometimes you will get a site telling you that you need to install Java when actually all you need to do is enable the site through the no script icon down on the right hand side of your computer.


    • Watch out for new threat named CryptoLocker
      CryptoLocker is a new type ransomware family malware that encrypts your important files and asks for a ransom to decrypt them. At the moment of posting this reply there are no tools that can undo the havoc this malware causes. We can help you to remove the malware from your system but the files that was encrypted cannot be recovered without the decryption key. So, I ask for your forbearance and practice constant vigilance. Please read the following article to acknowledge yourself about the safety measures.
      How to prevent your computer from becoming infected by CryptoLocker.
       

    • And last of all, surf smart.
      It doesn't matter how well the autopilot system works if the pilot keeps flying the plane into mountain ranges. Don't forget that no matter how much you have protecting yourself, your security ultimately begins and ends with you. Don't visit dangerous or questionable web sites, avoid suspicious links on Facebook and emails/email attachments you're unsure about, and just generally keep your wits about you, and you'll be much safer. Also, avoid illegal downloads, cracks, "warez", and all other too-good-to-be-true internet offerings: they're typically laden with malware. Be smart and you can avoid most threats lurking about the darker corners of the internet! And for even more tips, see our article, How Did I Get Infected in the First Place?

    Regards,
    Valinorum