Anti theft - TIMEOUT (But Anti Theft Status ON / Secured)

[xweekesx]

Hi ,  i have a problem , my cellphone has been stolen last night i really need to locate it because it contains important information.  Ok.
The problem is , after i installed everything (on my cellphone) , commands i've sent always receive Timeout, and thought it was the Avast server problem.
I would really like someone can support me.
I'd like to know also if someone changes the SIM card , does it locate the device too?

Here are my device's informations on the Avast page.

[Asyn]

The problem is , after i installed everything (on my cellphone) , commands i've sent always receive Timeout, and thought it was the Avast server problem.

You can use the SMS commands: http://files.avast.com/files/documentation/mobile-security-user-guide-en-v2-4-updated.pdf

[xweekesx]

The problem is , after i installed everything (on my cellphone) , commands i've sent always receive Timeout, and thought it was the Avast server problem.

You can use the SMS commands: http://files.avast.com/files/documentation/mobile-security-user-guide-en-v2-4-updated.pdf

unfortunately not working . isnt there another way to locate it ?

[Asyn]

unfortunately not working . isnt there another way to locate it ?

Maybe the device is turned off ATM, nothing you can do in that case except to wait...

[xweekesx]

Device was working perfectly , i've installed everything on it. Well i just have to accept that i lost my phone. Thanks for trying to help me