Author Topic: Customer sevice  (Read 2350 times)

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  • Guest
Customer sevice
« on: July 15, 2014, 12:28:16 AM »
I paid for two years 07/07 and still nothing, Avast customer service really stinks >:(

Offline Michal Zrůbecký

  • Avast team
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  • Posts: 83
    • avast! software
Re: Customer sevice
« Reply #1 on: July 15, 2014, 07:09:02 AM »
Hello Lennart! According to our records, your two-year license for avast! Internet Security was sent to you on July 10. If you didn't get it, it probably ended in your spam box. Anyway, you can get your license file easily by filling up this form: http://www.avast.com/resend-license-paid.php.

If you have any problem, please contact the support team at https://support.avast.com/Tickets/Submit.
avast! support team

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  • Guest
Re: Customer sevice
« Reply #2 on: July 15, 2014, 09:54:23 AM »
No, I keep getting this message:Dear customer,

we are sorry, but our records show no valid purchases with the e-mail address you specified.

Please make sure the information you supplied is correct, and the original purchase was carried out using this email address.

If you purchased your license from an avast! reseller please contact the reseller directly (http://www.avast.com/locate-dealer).

Best regards,

the avast! team

 what's happening I have tried all my e-mailadreses

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  • Guest
Re: Customer sevice
« Reply #3 on: July 15, 2014, 01:14:42 PM »
That is very strange since your representative wrote this to me:
Ticket Details
Ticket ID: WTJ-476-52940
Department: Customer Service (Refunds)
Type: Communication
Status: On Hold
Priority: Urgent

Dear Lennart,

Thank you for contacting avast! software. Your payment is in evidence however not yet finalized. It could rarely happened especially during the payment via wire transfer. Please just wait till Monday if the payment will be settled and then let me know. Meanwhile just used the free antivirus as your interim protection - http://www.avast.com/en-us/index
Please keep me informed.



Best Regards,
Andrew Sestak
Customer service department

AVAST Software a.s.