Author Topic: problems with outlook and the Avast! 4 addin  (Read 3713 times)

Offline xyyz

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problems with outlook and the Avast! 4 addin
« on: October 23, 2003, 12:27:14 AM »
i moved my avast package from one partition to another.  now, everytime i run outlook, outlook is still looking for, AshOutXt.dll in the old location.

does anyone know how to point outlook to the new location?

Walker

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Re:problems with outlook and the Avast! 4 addin
« Reply #1 on: October 23, 2003, 12:40:22 AM »
xyyz

I'll take a guess that you have a registry entry in Microsoft->Exchange->Client->Extensions pointing to the old location.

You may have to do an uninstall of Avast and run the AvClear program and then re-install Avast, if you don't want to mess around in the registry... not too terrible  ;)
« Last Edit: October 23, 2003, 12:41:01 AM by Walker »

Offline Tech

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Re:problems with outlook and the Avast! 4 addin
« Reply #2 on: October 23, 2003, 12:54:46 AM »
i moved my avast package from one partition to another.  now, everytime i run outlook, outlook is still looking for, AshOutXt.dll in the old location.

does anyone know how to point outlook to the new location?

What do you mean by moving the avast! package to another partition?
Did you move (cut & paste) the avast! folder? or you did another instalation (uninstalling the previous one)...  ::)
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Offline xyyz

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Re:problems with outlook and the Avast! 4 addin
« Reply #3 on: October 23, 2003, 01:05:45 AM »
no no... i didn't cut and paste... i uninstalled the first package and and then reinstalled it on another partition.

i'll look at the registry entry... but i don't think it's a registry entry.  i think it has something to do with a local configuration file.   i've scanned the registry for any entries with "avast" and each entry is pointed to the proper location.


this system has several user accounts, and new user accounts run the addin w/o any issue.  it's only the older accounts that exist before the move that cause problems.

Walker

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Re:problems with outlook and the Avast! 4 addin
« Reply #4 on: October 23, 2003, 01:07:32 AM »
xyyz,

Is that Outlool or Outlook Express?

Walker

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Re:problems with outlook and the Avast! 4 addin
« Reply #5 on: October 23, 2003, 01:22:35 AM »
xyyz

BTW; What was the exact order in which you installed, un-installed and added new user accounts?

Are you still using the same connection method (ISP) with the new accounts as you were with the old ones?.
« Last Edit: October 23, 2003, 04:17:15 AM by Walker »

Offline xyyz

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Re:problems with outlook and the Avast! 4 addin
« Reply #6 on: October 23, 2003, 02:44:32 AM »
it's outlook 2002...

i uninstalled... and then reinstalled and then i made additional user accounts.

i scoured the registry... looking for anything that has avast in it... all links seem clean... i am certain... it HAS to be a local outlook setting.

anyone know the outlook settings files?

Walker

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Re:problems with outlook and the Avast! 4 addin
« Reply #7 on: October 23, 2003, 04:22:30 AM »
[drive]:\Alwil Software\Avast4\DATA\Avast4.ini

Are there too many 'old' accounts to try re-doing them?
« Last Edit: October 23, 2003, 04:24:43 AM by Walker »

Offline Vlk

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Re:problems with outlook and the Avast! 4 addin
« Reply #8 on: October 23, 2003, 09:37:10 AM »
To solve the problem, please search for and remove the file called extend.dat as described in this thread: http://www.avast.com/forum/index.php?board=3;action=display;threadid=251;start=msg1467#msg1467

Vlk
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