Threat detected as soon as I open Chrome

[REDACTED]

Hello,

    Recently one of the profiles on my laptop has been getting Avast Threat Detected pop-ups as soon as Chrome is opened then every few minutes afterwards. I've also seen it a couple times when the browser has already been closed.

The aswMBR log is refusing to save to the desktop for some reason and keeps trying to attach as a shortcut which won't work.

Thank you for taking a look!

[REDACTED]

Hi Burgandy and welcome to the forums. 

I'm sorry to hear about your problems.  Could you please read this post here: https://forum.avast.com/index.php?topic=53253.0 and attach the other logs for the malware removal specialist.  I realize you can't post your aswMBR log, and this could be related to your problem, but please try and post your other logs.

After posting, do not make any changes to your machine or use a USB stick.  If you are on a network, disconnect from the network.  Do not sync this machine with any devices either.  A malware removal specialist will review your logs after you post them.  Thank you.

[REDACTED]

Thank you for the reply.

I did attach the other three logs though, and they're still showing that they're attached on my previous post.

I'll attach them again just to be sure. Also managed to get the aswMBR log figured out! (It saved to the wrong profile desktop.) So that's now attached as well.

[essexboy]

Let me know if this stops it


CAUTION :  This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 

GroupPolicyUsers\S-1-5-21-2858804381-1565522227-440468603-1017\User: Group Policy restriction detected <======= ATTENTION
Toolbar: HKLM - No Name - {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} -  No File
CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION
CHR HKCU\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION
CHR Extension: (Twitch Giveaways) - C:\Users\Mom\AppData\Local\Google\Chrome\User Data\Default\Extensions\poohjpljfecljomfhhimjhddddlidhdd [2014-05-08]
Task: C:\Windows\Tasks\Adobe Flash Player Updater.job => ?
Task: C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job => ?
Task: C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job => ?
Task: C:\Windows\Tasks\HPCeeScheduleForBILLIE-HP$.job => ?
Task: C:\Windows\Tasks\HPCeeScheduleForBillie.job => ?
CMD: bitsadmin /reset /allusers
CMD: DEL %TEMP%\*.* /F /S /Q
CMD: RD /S /Q %TEMP%
REBOOT:

 
Save this as fixlist.txt, in the same location as FRST.exe
Run FRST and press Fix
On completion a log will be generated please post that

THEN

Please download AdwCleaner by Xplode onto your desktop.

• Close all open programs and internet browsers.
• Double click on AdwCleaner.exe to run the tool.
  
• Click on Scan.
  
• After the scan is complete click on "Clean"
• Confirm each time with Ok.
  
• Your computer will be rebooted automatically. A text file will open after the restart.
• Please post the content of that logfile with your next answer.
• You can find the logfile at C:\AdwCleaner[S1].txt as well.
  

[REDACTED]

Thank you.

Here's the Fixlog.

[essexboy]

Who is the administrator on this system ?  As it all needs to be run from an admin account

[REDACTED]

Sorry about that!

I was using the other profile since that's the one that's been acting up.

Here's the new Fixlog.txt from the Admin profile.

[REDACTED]

Here is the Logfile from AdwCleaners too. Also now run from Admin.

[essexboy]

Are you still getting the alerts ?

[REDACTED]

Not for a while now. Thank you so much! Sorry about the confusion with the profiles.

You are awesome!

[essexboy]

Not a problem ..  I should have noticed that on the first log 

Give it a bit longer and if all is still well let me know and I will tidy up

[REDACTED]

Not exactly sure how long I'm supposed to wait, but as of yet I haven't had any problems!

[essexboy]

Long enough for me Usually a day is sufficient

In that case methinks I will send you on your merry way

Subject to no further problems   

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems 

Now the best part of the day ----- Your log now appears clean  :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset  System Restore points:

Download and run Delfix




: Keep Java Updated :

WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article

I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

CryptoPrevent install this programme to lock down and prevent crypto ransome ware



Malwarebytes.

Update and run weekly to keep your system clean


It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read this little guide  Best security practices Keep safe  :wave: