Author Topic: Firefox crashes when Avast 10.0.2022 is enabled  (Read 7858 times)

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Offline jl747

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Firefox crashes when Avast 10.0.2022 is enabled
« on: August 24, 2014, 02:23:30 AM »
If I have AVAST 2015 Beta1 (10.0.2022) enabled FF will crash when opening.
I do not have any of the Avast tools installed.
The only thing that is installed is File, Web and Mail shields.

The crash also happens when I try to open FF in safe mode.

I am using Firefox 32.0. It also happens on earlier versions.

I have removed each extension one at a time to see if it crashes when I reopen FF after I closed it.

The crash keeps happening.

The only way to open FF is by disabling Avast and then enable Avast when FF is up and running.

It does produce a crash report for Mozilla Firefox and sends it to them but I do not know if the read them or how to read it.

I do not know if a report is generated in Avast for the FF crashes.

Any help or suggestions would be welcomed.
« Last Edit: August 24, 2014, 02:25:35 PM by jl747 »
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Offline GTX66

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Re: Firefox crashes when Avast 10.0.2022 is enabled
« Reply #1 on: August 24, 2014, 09:15:43 PM »
Same with me, if this is not fixed real soon, I have no use for this product.

Offline GTX66

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Re: Firefox crashes when Avast 10.0.2022 is enabled
« Reply #2 on: August 24, 2014, 09:17:57 PM »
I can't even start Fx in safe mode. C-Ya I am back to the somewhat stable release.

Offline GTX66

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Re: Firefox crashes when Avast 10.0.2022 is enabled
« Reply #3 on: August 24, 2014, 09:20:49 PM »
What is strange, PaleMoon works just fine.

Offline abruptum

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Re: Firefox crashes when Avast 10.0.2022 is enabled
« Reply #4 on: August 25, 2014, 12:21:25 AM »
I think it has something to do with https scanning by Web Shield.
Only major browsers are supported at the moment and that is why this beta is working fine with Pale Moon.
Maybe I am wrong.BTW,I am not Avast beta tester.

Offline jl747

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Re: Firefox crashes when Avast 10.0.2022 is enabled
« Reply #5 on: August 25, 2014, 12:23:36 AM »
I removed FF 32 and Avast 10.0.2022 and reinstalled FF 31 and Avast 2014.9.0.2021 for now.

I will try the next beta version later.
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Offline jl747

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Re: Firefox crashes when Avast 10.0.2022 is enabled
« Reply #6 on: August 25, 2014, 12:25:13 AM »
I think it has something to do with https scanning by Web Shield.
Only major browsers are supported at the moment and that is why this beta is working fine with Pale Moon.
Maybe I am wrong.BTW,I am not Avast beta tester.

Thanks for the possible bug.
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Offline lukor

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Re: Firefox crashes when Avast 10.0.2022 is enabled
« Reply #7 on: August 25, 2014, 01:19:36 AM »
Do you, by a chance, have any dumps from the crashed Firefox?

Offline jl747

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Re: Firefox crashes when Avast 10.0.2022 is enabled
« Reply #8 on: August 25, 2014, 01:26:29 AM »
Do you, by a chance, have any dumps from the crashed Firefox?

I am afraid not.
Sorry
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Offline lukor

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Re: Firefox crashes when Avast 10.0.2022 is enabled
« Reply #9 on: August 25, 2014, 01:30:41 AM »
I am afraid not.
Sorry

Ok, thanks. We'll re-test with ff32. Thanks for reporting it. Lukas

Offline jl747

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Re: Firefox crashes when Avast 10.0.2022 is enabled
« Reply #10 on: August 25, 2014, 01:39:50 AM »
I am afraid not.
Sorry

Ok, thanks. We'll re-test with ff32. Thanks for reporting it. Lukas

Thanks.

I would think FF32 (final version) will release soon since they are already at B9.
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Offline jl747

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Re: Firefox crashes when Avast 10.0.2022 is enabled
« Reply #11 on: August 25, 2014, 01:46:06 AM »
I am afraid not.
Sorry

Ok, thanks. We'll re-test with ff32. Thanks for reporting it. Lukas

lukor,

Check out abruptum post in this post and also check out bob3160 post at https://forum.avast.com/index.php?topic=153511.195       Reply #209
He gives a possible solution to the problem.

Both seem to think the same thing.
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Offline GTX66

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Re: Firefox crashes when Avast 10.0.2022 is enabled
« Reply #12 on: August 25, 2014, 02:29:16 AM »
I got it to work using Fx 31. I thiank I will try 32 now.

Offline GTX66

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Re: Firefox crashes when Avast 10.0.2022 is enabled
« Reply #13 on: August 25, 2014, 02:38:38 AM »
Fx 32 crashed on take off

Offline GTX66

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Re: Firefox crashes when Avast 10.0.2022 is enabled
« Reply #14 on: August 25, 2014, 04:48:33 PM »
I think it has something to do with https scanning by Web Shield.
Only major browsers are supported at the moment and that is why this beta is working fine with Pale Moon.
Maybe I am wrong.BTW,I am not Avast beta tester.

Firefox is a major Browser, Pale Moon is not. I tried using Fx32 Beta 9 using a fresh /clean install with no extensions or themes. It crashed on start up. Fx32 will go to the final release stage on 9.2.2014. So some work has to be done by Avast soon or there will be many upset users. Maybe the reason PaleMoon worked is that it is a 64 bit version. I switched back to Fx31 final and it is working just fine with this Beta. Like I posted earlier Fx32 is using a new API.