Author Topic: Device not showing in Avast account  (Read 4509 times)

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Device not showing in Avast account
« on: January 04, 2017, 02:49:20 PM »
Hi, I have Avast Mobile Security and Avast Anti-Theft on my Android phone. I have logged into my my.avast.com account via both apps and when I go on ‘Avast Account’ on the apps I get the message ‘You are connections as [email address]’. However, my device is not showing in my my.avast.com account (neither when I access it by clicking through from the app, nor when I access it via the desktop). Do you have any ideas why this may be or is there anything I can try? Many thanks in advance for your support!

Offline Asyn

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Re: Device not showing in Avast account
« Reply #1 on: January 04, 2017, 04:37:46 PM »
Just wait, sometimes it takes a while unitl the account gets updated.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Device not showing in Avast account
« Reply #2 on: January 08, 2017, 12:41:17 PM »
It has been a couple of weeks.

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Re: Device not showing in Avast account
« Reply #3 on: January 09, 2017, 06:21:28 AM »
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Device not showing in Avast account
« Reply #4 on: January 22, 2017, 08:49:19 PM »
Contact support: https://support.avast.com/support/tickets/new
Durante o período em que os dispositivos não aparecem na minha conta Avast e roubem um dos dispositivos é possível localizar através do Anti-Theft - Avast?
« Last Edit: January 22, 2017, 08:53:25 PM by hamilton.pipoli »

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Re: Device not showing in Avast account
« Reply #6 on: January 22, 2017, 11:49:30 PM »
buenas amigos, tengo dos dispositivos en mi cuenta, y en el portal myavast uno me aparece con el escudo verde y otro con el escudo naranja y me dice atencion, y el verde me dice equipo protejido, que debo hacer?

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Re: Device not showing in Avast account
« Reply #7 on: January 23, 2017, 05:34:56 AM »
Please post English here, else use the forum section for your language.
-> https://forum.avast.com/index.php?board=21.0
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0