Author Topic: Submitted 7 tickets for refund  (Read 22047 times)

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Offline lukas.hasik

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Re: Submitted 7 tickets for refund
« Reply #15 on: September 30, 2014, 04:02:37 PM »
19 days and no refund....it makes no sense about putting you to the back fo the queue because what if you are emailing about different things? For example, a complaint ticket that was promised to be answered within 48hrs and 5 days later....nothing. Worst company ever. AND there is no one to talk to!!!

it seems as quite unfortunate situation. We will have to something about it. We are answering ticket by ticket, we order the tickets by the last reply time. As I can see you added a comment to your ticket every day which caused the ticket to move to the bottom of our ticket queue. There is no simple solution for these cases.

However good message to bekdachema is that "We just canceled the order and launched the refund." I hope that you received this announcement yesterday. You should receive your money back asap - however please be aware that it may take up to 15 business days.

have a nice day!
Lukas
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Offline mike.marsh

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Re: Submitted 7 tickets for refund
« Reply #16 on: October 07, 2014, 12:08:16 AM »
I have also been waiting for a refund for nearly 30 days, and for you guys that reply saying that making a new ticket puts you to the bottom of the que is not acceptable. We add reply s to our tickets because not one of your staff can be bothered to make a single reply. I rent many servers ect and i always get a reply within 1-24 hrs for a company of your size i wonder what they are paying you for because you give the worst customer support i have ever come across.
Try having the decency to replying to our tickets and that will ensure we don't keep adding or making new tickets. >:( >:( >:( >:( :( :( :(

Mike Marsh



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Re: Submitted 7 tickets for refund
« Reply #17 on: October 07, 2014, 12:22:34 AM »
I have also been waiting for a refund for nearly 30 days, and for you guys that reply saying that making a new ticket puts you to the bottom of the que is not acceptable. We add reply s to our tickets because not one of your staff can be bothered to make a single reply. I rent many servers ect and i always get a reply within 1-24 hrs for a company of your size i wonder what they are paying you for because you give the worst customer support i have ever come across.
Try having the decency to replying to our tickets and that will ensure we don't keep adding or making new tickets. >:( >:( >:( >:( :( :( :(

Mike Marsh



I've alerted a moderator. Hopefully it will help.
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Offline Milos

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Re: Submitted 7 tickets for refund
« Reply #18 on: October 07, 2014, 08:31:01 AM »
I have also been waiting for a refund for nearly 30 days, and for you guys that reply saying that making a new ticket puts you to the bottom of the que is not acceptable. We add reply s to our tickets because not one of your staff can be bothered to make a single reply. I rent many servers ect and i always get a reply within 1-24 hrs for a company of your size i wonder what they are paying you for because you give the worst customer support i have ever come across.
Try having the decency to replying to our tickets and that will ensure we don't keep adding or making new tickets. >:( >:( >:( >:( :( :( :(

Mike Marsh
Hello,
it seems to be similar to: https://forum.avast.com/index.php?topic=154831.msg1129850#msg1129850

Milos

Offline mike.marsh

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Re: Submitted 7 tickets for refund
« Reply #19 on: October 10, 2014, 10:55:20 PM »
At last i got a reply with a question, please read my tickets i have already stated what i wanted refunding.
I have replied to your message Nuno Rodrigo Sousa Pereira can you please give me a reply.

Cheers
Mike Marsh

Offline schmidthouse

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Re: Submitted 7 tickets for refund
« Reply #20 on: October 10, 2014, 11:18:30 PM »
At last i got a reply with a question, please read my tickets i have already stated what i wanted refunding.
I have replied to your message Nuno Rodrigo Sousa Pereira can you please give me a reply.

Cheers
Mike Marsh

Who is this person "Nuno Rodrigo Sousa Pereira"??  ???


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Offline Eddy

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Re: Submitted 7 tickets for refund
« Reply #21 on: October 11, 2014, 08:30:44 AM »

Offline mike.marsh

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Re: Submitted 7 tickets for refund
« Reply #22 on: October 11, 2014, 09:08:20 PM »
This was the reply i got from your Customer Service Department

Hello Mike,

Thank you for contacting avast! software and please accept my apologies for the late reply. I've thoroughly examined our database and was able to find the following active subscriptions:

avast! Internet Security 3 users valid until Sep/14/2016
avast! SecureLine VPN 1 user valid until Sep/14/2015

Which of these products would you like to have refunded?

I look forward to hearing from you.



Best Regards,
Nuno Rodrigo Sousa Pereira
Customer Service Department

I hope this helps in getting my refund i have been trying to get a refund for nearly 1 month now, and i must admit it is getting pretty frustrating!!

Cheers
Mike Marsh

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Re: Submitted 7 tickets for refund
« Reply #23 on: October 11, 2014, 10:16:05 PM »
This was the reply i got from your Customer Service Department

Hello Mike,

Thank you for contacting avast! software and please accept my apologies for the late reply. I've thoroughly examined our database and was able to find the following active subscriptions:

avast! Internet Security 3 users valid until Sep/14/2016
avast! SecureLine VPN 1 user valid until Sep/14/2015

Which of these products would you like to have refunded?

I look forward to hearing from you.



Best Regards,
Nuno Rodrigo Sousa Pereira
Customer Service Department

I hope this helps in getting my refund i have been trying to get a refund for nearly 1 month now, and i must admit it is getting pretty frustrating!!

Cheers
Mike Marsh
You still haven't told them which refund you would like ? You apparently have 2 paid products.
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Offline mike.marsh

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Re: Submitted 7 tickets for refund
« Reply #24 on: October 11, 2014, 11:33:25 PM »
I sent them a reply 3 days ago asking for a refund on both products. I removed both products within 24 hours from my pc and this was nearly a month ago.
So all i want is a full refund on both products and i will be a happy chap again. :)

Mike Marsh.

Offline NOT-MY-FAULT!

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Re: Submitted 7 tickets for refund
« Reply #25 on: October 26, 2014, 05:11:11 PM »
Hello Eddy,  your quote, following:


Quote
Quote
No one to talk too?
Come on, their phone number is on their website:
http://www.avast.com/contacts

The link you provided has no phone numbers listed. The only things offered are support tickets. Try clicking on the link you provided and see where it takes you.

I had similar problem, but mine was a refund. The only way I could actually make telephone contact was by walking down the street a few blocks to the bank that held my card, and presented them with the double billings. They in turn called Avast ( the bank must have the secret number? ), they then let me talk with someone from Avast and the refund was quickly resolved.

In my case, the guy I was talking to from Avast, gave me a phone number that I can call if I have anymore billing problems. You or anyone else can find this number, in this forum, under my complaint listed as "Billings." I don't know if the number works because I now have no reason to call it.

Thanks for your time.

Dan

Offline n1k1

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Re: Submitted 7 tickets for refund
« Reply #26 on: November 11, 2014, 03:08:35 PM »
I submitted a ticket for a refund several days ago and have finally found a way to check the status - which seems to be "received."

I paid by Paypal, but cancelled the order within a couple of hours because it wouldn't install properly, and Customer Support wanted another $179 to remotely "fix" my laptop so it would work. The laptop is 3 years old and not even worth that amount!

The money for the original order went straight away from my Paypal account, but then a day or so ago I got an email from Avast@digitalriver saying that they had received my order but hadn't received payment in 3 days so were cancelling my order. So where is my money? I have no product and no money. The order number was 10447131460. Sorry for hijacking the thread, but having found my way here I daren't lose the chance to actually communicate with someone from AVAST.

Offline smolenl

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Re: Submitted 7 tickets for refund
« Reply #27 on: November 26, 2014, 10:57:19 PM »
Seems to be a familiar ring to refunds.  Made phone call times two, was told I would receive an email for a yes/no response to a refund request.  Guess what 22 days later and two submitted tickets with confirmation numbers that the tickets were received and still no refund.  Called again today, stated they will send an email out with a yes/mo response request for the refund but it will take 24 to 72 hours to receive.  I said okay but she states she does not have access to the request to the tickets submitted online for a refund request.  I AM GOING TO THE BANK TOO, to submit a request for return of my funds and sollowing up with the BBB. 

Offline Eddy

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Re: Submitted 7 tickets for refund
« Reply #28 on: November 27, 2014, 12:05:29 AM »
smolenl,

as has been told, you can't call if you want a refund.
Sending multiple tickets/changing a existing one will put you back at the bottom of the stack and will only clutter the ticket system making it last longer for a response.

Offline Richard135

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Re: Submitted 7 tickets for refund
« Reply #29 on: November 27, 2014, 04:03:03 PM »
I would like my money refunded to me as soon as possible.  Please process this request immediately.  Thank you for your assistance.