Reading through this thread, I have to correct you Eddy. It appears that you are blaming the poster for not submitting files, and/or for not adding those same files to the exclusions list.
They are trying to add them to the exclusions list using the option to "Restore and add to exclusions" from within the virus chest. The complaint this poster has is that this feature is not adding the files to the exclusions list, (or more accurately that files added are still being flagged), and therefore is not a working function. I too am having this same problem. No file I add to exclusions are being ignored by Avast, no matter how i try to add them.
Telling them that they are wrong for not submitting the files, or adding the files to exclusions defeats the whole idea of this post. the exclusions feature is not working, so blaming the poster doesn't work here.
Kenny,
After adding files to the exclusions list, try restarting the computer, or shutting down the shields, and restarting them. It's a long shot, but might work. I know this hasn't worked for me.
If the exclusions feature (which doesn't appear to be working at all) doesn't get fixed, I will switch to another AV solution on all my devices, as well as recommending others to use another AV product. If items in the exclusions list are scanned, and removed anyway, then it completely defeats the purpose of that feature.