I was having trouble getting avast set up for the first time and called in for support. I spoke to a man with an indian accent and he asked to remote into my pc. He opened sysinfo and went to windows error reporting and proceeded to tell me that the fault errors listed there indicated I had a virus and I needed to pay over $100 to get support. He told me that the problem was that I had Malwarebytes installed along with Avast, and that I should only have 1 antivirus software installed.
What this guy didn't know was I know precisely what fault errors are, what malwarebytes does as opposed to Avast, and what a load of BS he was feeding me. It was a fresh install of windows and there was no possibility of virus on the machine, I had even overwritten the boot record and formatted. The faults were from an old soundblaster driver that I hadn't updated yet. He was trying to scam me out of my credit card number. No telling what would have happened if I had given it to him.
This, coupled with the fact that most mornings I wake up to a false positive telling me THREAT FOUND but the scan results button doesn't work and nothing comes up wrong on when scanning with AVAST, ESET, Malwarebytes, Spybot, tdsskiller, rkill, adwcleaner, even combofix, and I am just totally fed up with this software.
I regret having purchased this product and do not plan to renew when my license expires. AT this point I feel I cannot rely on Avast tech support for anything, and am totally on my own for any support issues other than what I can glean from this forum.