Author Topic: Grime -Fighter doesn't connect  (Read 6776 times)

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Offline redcentinela

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Grime -Fighter doesn't connect
« on: October 27, 2014, 05:20:58 PM »
I recently bougth for 2 computers Avast Internet Security and the Grime Fighter.
Antivirus intalled ok. 

Any time I try to run the application, since day 1 Grime Fighter , shows me this message:

It seems that you are offline

In order for the minions to work effectively, your computer needs to be connected to the internet.
Once you reconnect to the Internet, we can begin.


How come this message pops up  when I am already connected to the web 24/7  ?

Offline Eddy

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Re: Grime -Fighter doesn't connect
« Reply #1 on: October 27, 2014, 05:56:40 PM »
How exactly do you connect?
Wifi, wire or....?

Offline redcentinela

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Re: Grime -Fighter doesn't connect
« Reply #2 on: October 29, 2014, 03:16:43 AM »
Hi, Eddy.

My computer is connected by wire.

Offline Eddy

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Re: Grime -Fighter doesn't connect
« Reply #3 on: October 29, 2014, 03:22:40 AM »
It should work with a wired connection.
It could be the server had some problems.
Have you tried again?

Offline redcentinela

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Re: Grime -Fighter doesn't connect
« Reply #4 on: October 29, 2014, 04:22:31 AM »
I've tried about 10 times with the same result.

Offline redcentinela

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Re: Grime -Fighter doesn't connect
« Reply #5 on: October 29, 2014, 04:24:10 AM »
By the way, it is a windows 7 machine.

Offline redcentinela

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Re: Grime -Fighter doesn't connect
« Reply #6 on: November 06, 2014, 10:02:00 PM »
I recently bougth for 2 computers Avast Internet Security and the Grime Fighter.
Antivirus intalled ok. 

Any time I try to run the application, since day 1 Grime Fighter , shows me this message:

It seems that you are offline

In order for the minions to work effectively, your computer needs to be connected to the internet.
Once you reconnect to the Internet, we can begin.


How come this message pops up  when I am already connected to the web 24/7  ?

Today I tried again to open Grimefighter with the same  result, tells me to connect to the internet.

What do you think about this issue since I am leaving this message to all of you to read it ?  Am I or not connected ? Just make a guess and tell me.

Offline Davidek

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Re: Grime -Fighter doesn't connect
« Reply #7 on: November 12, 2014, 10:27:10 AM »
Hi redcentinela,

Sometimes GrimeFighter does not work with some network adapters and it appears this is the case here.  I have to unfortunately suggest you open a support ticket and ask for a refund in this case.

Please let me know if you have any issues with the refund and I will try to push it along

Regards,

davidek

Offline redcentinela

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Re: Grime -Fighter doesn't connect
« Reply #8 on: November 14, 2014, 07:28:16 PM »
Thanks Davidek. I did a request for a refund today.

Offline schmidthouse

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Re: Grime -Fighter doesn't connect
« Reply #9 on: November 14, 2014, 07:32:37 PM »
Thanks Davidek. I did a request for a refund today.

Hi
If you have the time, Let us know how that works out for you. :)
***HP ENVY 15K LT W10 Pro 20H2 64Bit/750GB HD/16GB Ram/Avast Premium 21.1.2444b/Secureline VPN v.5.9.5322b/ADU v.20.2.1042b/ASB v.88.0b/SANDBOXIE-plus/Prey Project
**HP Compaq 8510p LT W10 Pro 20H2 64Bit/1TB HD/8GB Ram/Avast Premium 21.1.2444b/ADU v.20.2.1042b/SANDBOXIE/Prey Project/HotSpot Shield VPN
     
*Dell Inspiron XPsp4 PRO 32Bit/Avast(since 2002)18.8.2356/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
LAYERED SECURITY SOFTWARE PROTECTIO

Offline Eddy

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Re: Grime -Fighter doesn't connect
« Reply #10 on: November 14, 2014, 08:06:43 PM »
Davidek,
just curious but could it be that if there are newer drivers for a card it will work or is it specific for certain chipsets or something?

Offline redcentinela

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Re: Grime -Fighter doesn't connect
« Reply #11 on: November 14, 2014, 09:20:14 PM »
Today I filled a ticket for a refund. Thanks for nothing Avast.

Offline redcentinela

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Re: Grime -Fighter doesn't connect
« Reply #12 on: November 19, 2014, 06:03:18 PM »
Haven't receive any response from Avast. What a support !!!! >:(

Offline Davidek

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Re: Grime -Fighter doesn't connect
« Reply #13 on: November 20, 2014, 02:13:29 PM »
Hi redcentinela,

Please post the support ticket number here and I will make sure it is immediately handled.

Sorry again for this issue and frustration it has caused.

Regards,

davidek

Offline redcentinela

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Re: Grime -Fighter doesn't connect
« Reply #14 on: December 11, 2014, 04:45:51 PM »
Davidek, here is the info:



Ticket ID#JVF-916-31681
First and Last Name: Alexis Legrand
Email: romeosinc@msn.com

Subject: Refund Request Grime Fighter
Your Message Last October I bought Internet Security Antivirus and Grime Fighter for 2 computers.

Grime Fighter doesn't work at all. When I open this Grime Fighter program, it request me to connect to the internet. It is incredible this program request me to do that because I have 24/7 connected modem to the web.

How do you think I am leaving you this message. BECAUSE I AM CONNECTED TO THE WEB. and this Grime Fighter program request something absurd. It doesn't connect, period.


Here are the details of the purchase:

Business Name:
DigitalRiver UK SARL (The recipient of this payment is Non-U.S. - Verified)
Email:
atlanticpaypalukSARLcs@digitalriver.com
Billing Agreement ID:
B-4UM59208SA064142Y
Billing Description:
DRI*AVAST Software order 15585729242
View Billing Agreement Details

Total amount:
-$84.98 USD
Fee amount:
$0.00 USD
Net amount:
-$84.98 USD

Item amount:
$84.98 USD

I hope you refund me the Grime Fighter purchase. This type of program of yours doesn't work in my case. By the way, I have my computer wired by ethernet, not by  WiFi.

Have a nice day.