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Author Topic: problem with antivirus/anti malware and multiple com surrogate processes  (Read 4735 times)

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problem with antivirus/anti malware and multiple com surrogate processes
« on: November 07, 2014, 03:43:45 AM »
Hi,

Avast has been detecting a recurring URL:MAL attack - sometimes as frequently as every minute or two, and then 8 to 10 instances of COM surrogate will open in the task manager and consume all available resources.  I've run malwarebytes, adwcleaner, hitmanpro,  roguekiller, tdsskiller, norton online virus scan, avast scan, and housecall, all to no avail.  I've exhausted the things I'm comfortable doing so I'm looking for a little insight to solve the problem.

Thanks,

Erik.
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Offline Eddy

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Re: problem with antivirus/anti malware and multiple com surrogate processes
« Reply #1 on: November 07, 2014, 04:23:29 AM »
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Re: problem with antivirus/anti malware and multiple com surrogate processes
« Reply #2 on: November 07, 2014, 05:12:47 AM »
ok thanks.  I have attached a few logs.  Yep and Yep2 are the first mbam scan I ran, and the most recent.  All others as indicated.  Hopefully this helps.

E
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Re: problem with antivirus/anti malware and multiple com surrogate processes
« Reply #3 on: November 07, 2014, 05:28:17 AM »
one more...
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Offline essexboy

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Re: problem with antivirus/anti malware and multiple com surrogate processes
« Reply #4 on: November 07, 2014, 02:26:32 PM »
A new programme has been released to combat Poweliks so I would like to try it if I may.

1. Please download ESET Poweliks cleaner  to your desktop 

2. When the download is complete, navigate to your Desktop, double-click ESETPoweliksCleaner.exe.
 
3. Read the terms of the End-user license agreement and click Agree if you agree to them.
 
4. The tool will run automatically. If the cleaner finds a Poweliks infection, press the Y key on your keyboard to remove it.

5. Once the tool has run reboot the computer

6.  A report will be located on your desktop (ESET Powliks date_time)  please post that

7.  Then run a fresh FRST scan so that I can confirm it has gone




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Re: problem with antivirus/anti malware and multiple com surrogate processes
« Reply #5 on: November 09, 2014, 04:31:12 AM »
Hi, thanks for your help.  I ran the poweliks removal tool and it did detect it, and indicated it was removed.  here are the logs. 
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Offline essexboy

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Re: problem with antivirus/anti malware and multiple com surrogate processes
« Reply #6 on: November 09, 2014, 12:26:38 PM »
How is the computer behaving now ?

CAUTION :  This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 
Quote
BHO-x32: No Name -> {5C255C8A-E604-49b4-9D64-90988571CECB} ->  No File 
EmptyTemp:
CMD: bitsadmin /reset /allusers

 
Save this as fixlist.txt, in the same location as FRST.exe
Run FRST and press Fix
On completion a log will be generated please post that

THEN

Download and run farbar service scanner



Tick "All" options.
Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.

Please copy and paste the log to your reply.
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Re: problem with antivirus/anti malware and multiple com surrogate processes
« Reply #7 on: November 09, 2014, 04:13:47 PM »
Everything seems OK right this moment, the next couple of days should tell as we aren't terribly heavy computer users these days. 

Here is the requested log. 
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Offline essexboy

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Re: problem with antivirus/anti malware and multiple com surrogate processes
« Reply #8 on: November 09, 2014, 04:29:15 PM »
Could you attach the Farbar System Scanner (FSS) log as I need to confirm that no services were tampered with
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Re: problem with antivirus/anti malware and multiple com surrogate processes
« Reply #9 on: November 10, 2014, 04:29:50 AM »
of course, here it is!
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Offline essexboy

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Re: problem with antivirus/anti malware and multiple com surrogate processes
« Reply #10 on: November 10, 2014, 04:19:36 PM »
Looking good, when you are happy let me know and I will tidy up

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Re: problem with antivirus/anti malware and multiple com surrogate processes
« Reply #11 on: November 13, 2014, 02:25:25 PM »
Haven't had any issues since.  Thanks for your help!
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Offline essexboy

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Re: problem with antivirus/anti malware and multiple com surrogate processes
« Reply #12 on: November 13, 2014, 04:46:14 PM »
In that case methinks I will send you on your merry way :)

Subject to no further problems   :)

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems 

Now the best part of the day ----- Your log now appears clean  :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset  System Restore points:

Download and run Delfix



Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

CryptoPrevent install this programme to lock down and prevent crypto ransome ware



Malwarebytes.

Update and run weekly to keep your system clean


It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read this little guide  Best security practices Keep safe  :wave:
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