Author Topic: Avast Help-files inaccessible after 2208 update  (Read 2973 times)

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Avast Help-files inaccessible after 2208 update
« on: November 15, 2014, 10:33:01 AM »
After updating to 2208 clicking the qustionmark on any avast page returns: "File not found".
I tried repair install as well as running the removal tool folowing a clean install.
This has not fixed the problem.

Offline Eddy

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Re: Avast Help-files inaccessible after 2208 update
« Reply #1 on: November 15, 2014, 10:42:27 AM »
Quote
on any avast page returns
You mean in the UI, right?
No problems here.
All is working fine.
Does it give a file name?

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Re: Avast Help-files inaccessible after 2208 update
« Reply #2 on: November 15, 2014, 10:50:12 AM »
Yes any page in AVAST UI no help after clicking ? just returning: "File not found".
I use Dutch language

Offline Eddy

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Re: Avast Help-files inaccessible after 2208 update
« Reply #3 on: November 15, 2014, 10:55:31 AM »
Inderdaad, er is een probleem als je nederlands als taal geïnstalleerd hebt.
In de avast folder heb je (als het goed is) een bestand genaamd: Avast5_1043.chm
Dat is een help bestand.
Het is wel in het Engels, maar beter iets dan niets.
Ik meld het probleem zo wel even aan avast.

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Re: Avast Help-files inaccessible after 2208 update
« Reply #4 on: November 15, 2014, 11:57:21 AM »
Avast5_1043.chm is inderdaad aanwezig maar dit is de helpfile voor AVAST 2014

Offline DavidR

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Re: Avast Help-files inaccessible after 2208 update
« Reply #5 on: November 15, 2014, 08:10:29 PM »
This is working OK on my avast free 2208 - just about to check it on my win7 netbook.

Whilst checking on my win7 netbook, I got an permissions popup for avastSvc.exe making a connection, so I don't know if this file you can't find is off-line, which would seem strange. After giving permission the page displayed.

Checked the ? on several other pages, same result page displayed - as I would expect from the first instance.

So I just wonder if this isn't a localised issue, were the translation hasn't been completed in all languages.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.4.6112 (build 24.4.9067.762) UI 1.0.803/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline cruiser25

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Re: Avast Help-files inaccessible after 2208 update
« Reply #6 on: November 15, 2014, 08:27:07 PM »
Hi.
I have the same problem. No help file just the message file not found. I have a Swedish language version. I installed a second language in the language option I installed English but no help file showed up. Couldn´t read the answer given in Dutch sorry to say.

Offline Eddy

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Re: Avast Help-files inaccessible after 2208 update
« Reply #7 on: November 15, 2014, 08:49:05 PM »
It seems to be a bug with certain languages.
I have reported it to avast.

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Re: Avast Help-files inaccessible after 2208 update
« Reply #8 on: November 15, 2014, 08:58:25 PM »
This applies also to Finnish language version.